Huidige banen gerelateerd aan Italian Technical Support Advisor - Amsterdam, Noord-Holland - Sound United
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Italian Localization Specialist
1 week geleden
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Italian Technical Support Advisor
2 maanden geleden
Position Overview:
We are seeking a dedicated Technical Support Specialist fluent in Italian to join our dynamic team. This role is essential in delivering exceptional technical assistance and ongoing support to our clients. You will be the first point of contact for troubleshooting and resolving customer inquiries, ensuring a high level of satisfaction.
Key Responsibilities:
- Conduct initial troubleshooting with clients to identify issues.
- Manage the processing of returned products requiring service, including part replacements and device exchanges.
- Handle warranty and non-warranty service requests efficiently.
- Document and report all customer complaints and product failures in accordance with our quality standards.
- Provide phone support to address customer queries and guide them on product usage.
- Recognize potential training needs and suggest appropriate solutions.
- Assist in the logistics of delivering products and parts to customers.
- Collaborate closely with various teams, including Engineering, Marketing, and Sales, to enhance customer experience.
- Maintain a repository of frequently asked questions to streamline support.
- Communicate product improvement suggestions to relevant departments.
- Contribute to the efficiency of customer support processes and procedures.
- Utilize sound judgment within established policies to achieve goals while remaining adaptable to changes.
- Review customer interactions to ensure resolution of issues.
- Handle bio-hazard products with care and compliance.
Qualifications:
- Understanding of basic engineering principles and troubleshooting techniques.
- Familiarity with Microsoft Windows operating systems.
- Proven hands-on skills with a focus on accuracy and detail.
- Self-motivated individual with a proactive approach to challenges.
- Strong analytical and problem-solving abilities.
- Effective communication skills for both technical and non-technical audiences.
- Flexibility to adapt to new situations and environments.
- Results-driven mindset with a positive attitude.
- Ability to manage multiple tasks effectively.
- Willingness to travel occasionally for operational support.
Preferred Qualifications:
- Bachelor's degree in Biomedical Engineering or a related field.
- Three years of relevant experience in a technical support role.
- Knowledge of networking principles, particularly TCP/IP in wireless settings.
Language Proficiency:
Fluency in both English and Italian is required.
Education:
- University degree or significant relevant work experience.
- Recent graduates are encouraged to apply and will be evaluated based on technical skills and potential for growth.
Compensation and Benefits:
- Competitive salary package.
- Monthly meal allowances.
- Focus on personal and professional development opportunities.
- Work within an international team environment.
Are you ready to make a significant impact in a forward-thinking company?
