Customer Support Specialist
3 weken geleden
LegionellaDossier is a leading digital water safety solution in the Netherlands, with a strong presence in the UK. We are a fast-growing scale-up company based in Utrecht, with a tight-knit team of over 30 professionals.
We are seeking a highly skilled Customer Support Specialist to join our team. As a customer-focused SaaS company, we are committed to providing the best possible service to our clients. The ideal candidate will have a passion for customer service, excellent communication skills, and a proactive attitude.
Key Responsibilities:
- Respond to customer inquiries via email, phone, and live chat promptly and professionally.
- Problem-Solving and Troubleshooting to resolve customer issues.
- Escalate customer issues to the appropriate department when necessary.
- Follow up with customers to ensure their issues have been resolved to their satisfaction.
- Maintain accurate records of customer interactions and transactions.
Requirements:
- Proven experience in a customer support environment (B2B/B2C) or any other client-facing role.
- Super customer-friendly and can enthuse customers and ensure loyalty and retention.
- Communicative and positive mindset to stimulate customer satisfaction.
- Native Dutch + Proficient English.
What We Offer:
- An excellent salary.
- 24 days of annual leave.
- Full-time position.
- Hybrid work forever.
- The chance to be part of a fast-growing scale-up with global ambitions.
- A unique culture of freedom & responsibility.
- The best Thursday drinks & socials.
Our Recruitment Process:
We are looking for someone who shares our commitment to providing excellent customer service and is passionate about making a difference in the water safety industry. If you are excited about this opportunity, please apply in English or Dutch, and let's discuss the future together.
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