Customer Support Specialist

3 weken geleden


Utrecht, Utrecht, Nederland Fietsenwinkel Voltijd

LegionellaDossier is a leading digital water safety solution in the Netherlands, with a strong presence in the UK. We are a fast-growing scale-up company based in Utrecht, with a tight-knit team of over 30 professionals.

We are seeking a highly skilled Customer Support Specialist to join our team. As a customer-focused SaaS company, we are committed to providing the best possible service to our clients. The ideal candidate will have a passion for customer service, excellent communication skills, and a proactive attitude.

Key Responsibilities:

  • Respond to customer inquiries via email, phone, and live chat promptly and professionally.
  • Problem-Solving and Troubleshooting to resolve customer issues.
  • Escalate customer issues to the appropriate department when necessary.
  • Follow up with customers to ensure their issues have been resolved to their satisfaction.
  • Maintain accurate records of customer interactions and transactions.

Requirements:

  • Proven experience in a customer support environment (B2B/B2C) or any other client-facing role.
  • Super customer-friendly and can enthuse customers and ensure loyalty and retention.
  • Communicative and positive mindset to stimulate customer satisfaction.
  • Native Dutch + Proficient English.

What We Offer:

  • An excellent salary.
  • 24 days of annual leave.
  • Full-time position.
  • Hybrid work forever.
  • The chance to be part of a fast-growing scale-up with global ambitions.
  • A unique culture of freedom & responsibility.
  • The best Thursday drinks & socials.

Our Recruitment Process:

We are looking for someone who shares our commitment to providing excellent customer service and is passionate about making a difference in the water safety industry. If you are excited about this opportunity, please apply in English or Dutch, and let's discuss the future together.


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