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Customer Service Representative

2 maanden geleden

Hoek, Nederland Dow Benelux B.V. Voltijd
Job Title: Customer Service Specialist

We are seeking a highly skilled Customer Service Specialist to join our team at Dow Benelux B.V. in Terneuzen. As a Customer Service Specialist, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.

Key Responsibilities:
  • Assess customer requirements and gather market insights
  • Execute the process of entering orders and oversee the fulfillment of orders for designated business segments
  • Orchestrate customer account operations, including issue resolution and solution implementation
  • Sustain service levels aligned with business priorities
  • Monitor the progress of orders and shepherd them through the Supply Chain collaborators to ensure customer satisfaction
  • Distinguish between customer demands and Dow's capabilities
  • Formulate business strategies in conjunction with customers spanning diverse business sectors
Requirements:
  • MBO-4 (Vocational) level of thinking and working
  • An excellent command of the English language in combination with one of the following languages: Italian (at least level C1-level according to the Common European Framework of Reference for Languages)
  • Availability of 40 hours per week
  • A Dutch work permit that is valid for at least nine months or an EU-nationality
  • A certificate of conduct (Verklaring Omtrent Gedrag or VOG) that shows you have not committed any criminal offenses
  • Preferably experience in customer service, with CRM and/or with SAP is preferable
What We Offer:
  • Gross salary between €2,800.- and €3,400.- per month
  • Vacation pay equivalent to 8.33% of your gross salary
  • Thirteenth-month bonus
  • Reimbursement of travel expenses at a rate of €0.21 per kilometer and coverage of Westerschelde tunnel expenses (T-Tag tariff)
  • Enrollment in a pension plan provided by Manpower through STIPP
  • Full-time employment with a 40-hour workweek
  • Fixed-term contract with Manpower at Dow
  • On-the-job training at Dow
  • Free access to Manpower's online learning platform

Apply today and take the first step towards a rewarding career with Dow Benelux B.V.