Customer Support Specialist

1 dag geleden


Utrecht, Utrecht, Nederland Zoho Corporation B.V. Voltijd
Job Title: Customer Support Engineer

We are seeking a highly motivated and customer-focused Customer Support Engineer to join our team at Zoho Corporation B.V. in the European market.

About the Role

This is an exciting opportunity for a dynamic and ambitious individual to kick-start their career in the technology industry. As a Customer Support Engineer, you will be responsible for providing exceptional support to our customers via phone, chat, and email, addressing inquiries, troubleshooting issues, and providing product guidance.

Key Responsibilities
  • Learn and master Zoho's suite of SaaS products to become a product expert.
  • Assist European customers via phone, chat, and email, addressing inquiries, troubleshooting issues, and providing product guidance.
  • Collaborate with cross-functional teams to ensure prompt resolution of customer concerns.
  • Maintain accurate and detailed records of customer interactions and resolutions.
  • Contribute to the creation and improvement of support documentation.
Requirements
  • Full professional proficiency in English and Dutch Language (both written and verbal).
  • Basic understanding of software programs; prior experience with SaaS products is an advantage.
  • Ability to learn quickly and adapt to evolving product features.
  • Excellent problem-solving and analytical skills.
  • Comfortable working in an office environment.
Benefits
  • Competitive salary package aligned with candidate's qualifications, experience, and the market value of the role.
  • Supportive and inclusive work environment.
  • Participation in coaching and mentoring schemes.
  • NS Business Card.
  • Company Pension Scheme.
  • MacBook, mobile and paid SIM.
  • Company provided Lunch.
  • A vibrant international environment.
  • Reimbursement of approved business expense.

We are an equal opportunities employer and welcome applications from all qualified candidates. Please note that the successful candidate will be subjected to background verification in compliance with the national legislation and market standards.



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