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Service Delivery Manager
2 maanden geleden
We are seeking a highly skilled Service Delivery Manager to join our team at i3D. As a key member of our customer success team, you will be responsible for ensuring the smooth operation of our service department and driving customer satisfaction.
Key Responsibilities- Service Quality Management: Monitor and analyze service metrics to identify areas for improvement and implement corrective actions.
- Customer Escalation Management: Act as a point of escalation for complex customer issues, demonstrating good problem-solving skills and resolving conflicts in a professional and effective manner.
- Culture Development: Foster a customer-centric culture within the service team, emphasizing empathy, professionalism, and effective problem-solving.
- Relationship Building: Build and maintain solid customer relationships, understanding their needs and providing personalized service solutions.
- Education: Bachelor's degree in administration, management, hospitality, or a related field.
- Experience: 3+ years of experience in service management or a related role, with knowledge of service management principles, processes, and best practices.
- Skills: Proficiency in customer relationship management tools and software for tracking and monitoring service performance, experience in implementing service improvement initiatives, and managing service quality standards.
- Language Skills: English, Dutch.
i3D is a leading provider of game server solutions, dedicated to reducing latency and improving gaming experiences. With over 20 years of experience, we have grown into the biggest game server provider in the Benelux, serving hundreds of millions of users across the globe.
We value a healthy work-life balance and offer a dynamic and supportive work environment. If you are a motivated and customer-focused individual with a passion for service delivery, we encourage you to apply for this exciting opportunity.
