Salesforce Platform Specialist

6 dagen geleden

Amsterdam, Noord-Holland, Nederland Verathon Voltijd

Overview

Verathon is seeking a skilled Administrator to enhance our Commercial Operations Team.

The Administrator will play a crucial role in ensuring the effective and efficient use of the Salesforce (SFDC) platform across the organization. This position involves gathering user requirements and converting them into actionable specifications and solutions, utilizing agile methodologies to deliver robust solutions promptly. The SFDC Administrator will collaborate with end users, technical teams, and project groups to integrate SFDC with our custom systems and third-party applications.

Key Responsibilities

  • Serve as the primary contact for SFDC users, providing high-quality support through various channels.
  • Organize and facilitate meetings with relevant stakeholders as necessary.
  • Offer ongoing support and system administration to swiftly resolve production issues.
  • Generate and distribute reports and metrics as required.
  • Align with organizational goals to develop, maintain, and document a clear vision for the application’s use.
  • Customize fields, page layouts, record types, reports, and dashboards to meet user needs.
  • Create and manage users, roles, security settings, profiles, workflow rules, price books, and approval workflows.
  • Oversee mass data imports and exports to maintain data integrity.
  • Continuously seek to enhance processes.
  • Assist in managing custom data integrations with various internal data sources.
  • Administer configuration, customization, data management, campaign management, and support for AppExchange applications.
  • Develop training materials and user documentation, ensuring they are updated as business needs evolve.
  • Conduct training sessions for users on new features and enhancements.
  • Utilize marketing automation expertise to optimize the functionality of the Pardot implementation.
  • Act as the primary contact for the maintenance and enhancement of the Pardot interface.
  • Establish best practices for system maintenance, configuration development, testing, and data integrity.
  • Conduct testing and quality assurance of enhancements using sandbox environments.
  • Maintain relevant Salesforce certifications.
  • Lead the creation and implementation of significant system enhancements.
  • Design and build custom objects as needed.
  • Stay informed about new releases and recommend relevant functionality to empower the Sales organization.

Qualifications

  • Bachelor's degree in Computer Science, Business, or a related field.
  • Professional proficiency in English and preferably one additional language.
  • Minimum of 2 years of hands-on experience administering SFDC in a multi-department environment.
  • Certified Administrator status is required.
  • Experience with Marketing Automation tools, particularly Pardot, is preferred.
  • Familiarity with evaluating and optimizing CPQ tools is a plus.
  • Experience supporting an international user base is advantageous.
  • Advanced skills in Excel, including VLOOKUP and pivot tables, are essential.
  • Ability to work independently and proactively.
  • Excellent interpersonal and communication skills.
  • Comfortable navigating ambiguity and making trade-offs.
  • Capable of managing multiple tasks and adapting to changing priorities.
  • Customer-centric mindset.
  • Able to collaborate with virtual and global cross-functional teams.
  • Strong understanding of business processes and attention to detail.

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