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Account Development Manager

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Amsterdam, Noord-Holland, Nederland INDG Voltijd
About the Role

This is a dynamic opportunity to join our team as a Customer Success Manager - Key Accounts, where you will be responsible for driving the expansion and renewal of our customer base, as well as being a trusted advisor on their HR strategies.

Key Responsibilities
  • Manage a portfolio of mid-market customers, assuming responsibility for their objectives with our Talent Management Suite.
  • Lead commercial conversations related to renewals and upsell opportunities, negotiating contracts and closing renewal agreements.
  • Assess customer status through tools and conversations to drive satisfaction, adoption, retention, and reduce churn.
  • Identify new sales and business development opportunities, working with the sales and strategic account management team to capitalize on them.
  • Develop a deep understanding of customer goals and needs, mastering our Talent Management software and working closely with the product team for feedback and future roadmap direction.
Requirements
  • 1-2 years of experience in Customer Success or Account Management at a SaaS company.
  • Fluent in English and Dutch, with any other language being a bonus.
  • Excellent interpersonal skills, with the ability to instill confidence and progress effectively with clients and high-level executives.
  • Ability to identify and drive commercial opportunities, with a sales background being beneficial.
  • Empathetic and persuasive, with a strong mix of emotional intelligence and business savviness.
About Us

INDG is a premier Talent Management Suite, empowering People teams to improve the full employee lifecycle with a cutting-edge Applicant Tracking System, Human Resources Information System, and Performance Management Software – all in one place.

We have a growing network of over 300 partners, all committed to one vision: guiding all People leaders to create a better world of work.

We celebrate diversity and welcome applications from underrepresented groups, encouraging people of all backgrounds to apply.