Operational Excellence Manager

1 dag geleden

Amsterdam, Noord-Holland, Nederland Corecruitment Voltijd
Job Overview

We are seeking a charismatic Operational Excellence Manager to lead our team at a well-known themed attraction in Amsterdam, Netherlands.

This role involves delivering exceptional guest experiences while fostering a high-performing team environment.

About the Role

The Operational Excellence Manager will be responsible for inspiring and motivating the team, prioritizing guest satisfaction, and overseeing daily operations. This includes implementing training on guest engagement, safety, and efficiency, as well as monitoring and improving revenue-per-customer and other key performance indicators (KPIs).

You will work closely with the General Manager to set up schedules that meet seasonal needs and budgetary guidelines, and act as Duty Manager to open and close the attraction as required.

Responsibilities
  • Inspire and motivate the team to deliver top-quality experiences, leading by example and handling commercial roles within the attraction as needed.
  • Prioritize guest satisfaction through training on guest engagement, safety, and efficiency, ensuring seamless operations.
  • Work closely with the General Manager to set up schedules that meet both seasonal needs and budgetary guidelines.
  • Act as Duty Manager to open and close the attraction as required.
  • Monitor and improve daily revenue-per-customer and other KPIs to drive both guest satisfaction and revenue.
  • Oversee the hiring process for the commercial team and assist in recruiting actors as necessary, ensuring a strong alignment with the brand.
  • Draft and implement Risk Assessments, Health & Safety protocols, and training plans to maintain a safe, compliant, and enjoyable attraction environment.
Requirements
  • Fluency in Dutch and English is required.
  • Previous experience in managing diverse operational teams, preferably in an entertainment or hospitality setting.
  • Proven ability to organize staffing that aligns with business demands while adhering to budget requirements.
  • Ability to make on-the-spot decisions that positively impact daily operations.
  • An effective team player with a collaborative mindset, inspiring the same within the team.
  • Experience with drafting and implementing risk, health, and safety protocols and training plans.
  • Flexibility and energy to excel in a fast-paced environment.
Compensation

A competitive salary of €4,000 gross per month.

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