Client Success and Media Strategy Manager

7 dagen geleden


Schiedam, Zuid-Holland, Nederland Hubstaff Voltijd

Overview:

As a Client Success and Media Strategy Manager at Hubstaff, you will be instrumental in driving client satisfaction through innovative media buying strategies and exceptional client relationship management. Your primary focus will be to collaborate with platform managers to design and execute impactful strategies that foster client growth and enhance overall satisfaction.

Key Responsibilities:

Strategic Collaboration:

Work in partnership with platform managers to formulate and implement tailored conversion optimization strategies that address the unique needs of each client.

Facilitate essential strategy discussions with platform managers or clients to ensure alignment on objectives, tactics, and anticipated outcomes.

Client Engagement and Management:

Act as the main liaison between clients and our internal teams, ensuring effective and consistent communication.

Provide regular updates to clients regarding strategy plans, progress, and results, fostering transparency and trust in our services.

Comprehend and convey clients' goals and expectations to platform managers, ensuring a cohesive approach to fulfilling client requirements.

Oversee five of our largest clients, delivering dedicated attention and personalized solutions.

Serve as a mentor to platform managers, guiding them in client engagement and strategy execution.

Data-Driven Insights and Reporting:

Collaborate with platform managers to track and evaluate performance metrics.

Transform data insights into actionable strategies and communicate these effectively to both clients and internal teams.

Optimization and Testing:

Coordinate with platform managers to conduct A/B testing and other optimization strategies to enhance conversion rates.

Analyze test outcomes and performance data to continuously refine and improve strategies.

Proactive Client Success Initiatives:

Anticipate client needs and proactively recommend enhancements and optimizations to promote client success.

Establish and nurture strong relationships with clients, instilling confidence in our ability to deliver results.

Cross-Functional Collaboration:

Engage closely with various departments within Hubstaff to ensure a unified approach to client success.

Encourage a collaborative atmosphere that promotes knowledge-sharing and joint problem-solving.

Qualifications:

Demonstrated experience in conversion rate optimization (CRO), digital marketing, and client management within the e-commerce sector.

Strong analytical capabilities with proficiency in analytics tools, A/B testing software, and other relevant applications.

Exceptional communication and interpersonal skills, adept at building and maintaining relationships with clients and team members.

Creative thinker with a proactive problem-solving approach.

Ability to manage multiple projects concurrently and thrive under tight deadlines.


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