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Service Sales Account Manager
2 maanden geleden
At Vertiv, we are committed to delivering innovative solutions that keep critical technologies running 24/7. As a Service Sales Account Manager, you will play a key role in driving growth and profitability within assigned accounts and regions.
Key Responsibilities:- Implement the Vertiv Service sales strategy and work with peers, local Service organisations, and other internal functions to meet and exceed Customer expectations.
- Maintain and expand existing relationships ensuring the highest level of Customer Satisfaction at all times.
- Work directly with customers to provide vision and strategy to fit with their current and future requirements.
- Define customer needs that support the Vertiv vision to drive additional opportunities that support pipeline growth with selected clients, end users and accounts.
- Engage with stakeholders at senior level in major key accounts to drive full portfolio revenue streams.
- Anticipates Commercial and Technical needs, investigate underlying causes and identify short- and longer-term solutions.
- Adhere to service sales pricing policies and quotation preparation arrangements to ensure consistency and a professional offering to the customer.
- Proactive liaison and negotiation with customers regarding follow up of outstanding quotations.
- Analyse and interpret engineering reports and provide required customer recommendations.
- Create and maintain Service Account Plans and Service Activity Plans both short and long term.
- Work with other business leads to ensure that sales opportunities are maximised across all LOB's.
- Work with Marketing to increase market share in key sector areas and improve market awareness.
- Contribute to the monitoring of the market, identify new business opportunities and propose and drive Service Action/|Account Plans.
- Ensure that any activity, task and responsibility required is managed and performed in full compliance with the Company Code of Conduct and Trade Compliance.
- Min 5 years proven track record in management of Service Sales.
- Excellent Business Negotiations skills and relationship builder.
- Highly developed communication skills.
- Market Competitor Knowledge would be an advantage.
- Account Management, Selling, influencing, negotiating and problem-solving skills.
- Ability to work proactively under own initiative, as well as in a team environment.
- Self-Starter mentality with the ability to plan, organize and manage time effectively.
- Team player with the ability to organize and motivate yourself.
- Strong experience in building relationships with customers.
- High level of goal orientation and a solution-oriented way of thinking and acting.
- Strong presentation and communication skills.
- Experience in working in a matrix organization with remote support teams.
- Customer focused with excellent customer service skills.
- Language skills: Dutch & English at advanced level.
- IT literate and advanced MS Office & CRM skills.
- Driving License.
- Regular travel is required (50%).
- Travel, occasionally requiring overnight stays.
