Customer Support Expert

2 dagen geleden


Amsterdam, Noord-Holland, Nederland Zenchef Voltijd
Customer Care Manager Job Description

Zenchef is a leading European restaurant platform that empowers over 19,000 restaurants to streamline reservations, optimize tables, and foster lasting connections. We are seeking an experienced Customer Care Manager to join our team and help deliver exceptional customer experiences through real-time and asynchronous communication.

About the Role

As a Customer Care Manager, you will be the face of our platform, representing our brand with warmth and expertise while ensuring every customer interaction reflects our values. Your goal will be to drive customer satisfaction to new heights by handling customer inquiries, developing an in-depth knowledge of our platform, and collecting and communicating customer feedback to influence our product roadmap.

Key Responsibilities
  • Be the Zenchef Expert: Represent our brand with warmth and expertise, ensuring every customer interaction reflects our values.
  • Master Our Product: Develop an in-depth knowledge of Zenchef features to provide accurate and timely support.
  • Tackle Issues Efficiently: Handle customer inquiries via tickets, calls, and messaging systems, aiming for quick, effective resolutions.
  • Enrich Our Knowledge Base: Share your insights by updating our internal knowledge base with useful tips and customer feedback.
  • Voice of the Customer: Collect and communicate customer feedback to influence our product roadmap, ensuring their needs shape our future development.
Requirements
  • Customer Relations Pro: You bring previous experience in customer support or you come from the hospitality industry.
  • Efficient Problem-Solver: You have a knack for synthesizing information and handling high volumes of requests with speed and precision.
  • Solution-Oriented: You love finding new ways to improve the customer support experience and aren't afraid to take initiative.
  • Clear Communicator: You can guide customers patiently and clearly through any issue.
  • Language Skills: Fluent in English and Dutch (spoken and written).
What We Offer
  • A bright office in Amsterdam's Jordaan district, with a sun-drenched roof terrace and our own bar & restaurant.
  • Daily restaurant-worthy lunches from our in-house chef.
  • 30 vacation days and 4 months working abroad.
  • Pension Plan.
  • A hybrid work environment.
  • All the tools you need to be a high performer.
  • Monthly well-being budget.
  • A Swapfiets to bike around Amsterdam or commuting allowance.

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