Technical Support Specialist

4 weken geleden

Amsterdam, Noord-Holland, Nederland Fareharbor Voltijd

About FareHarbor

FareHarbor is a leading provider of reservation software for tours, activities, and attractions. Our mission is to make experiences better for everyone.

We're a team of over 700 people from around the world, passionate about pioneering an industry and delivering value to the experiences industry.

FareHarbor Core Values:

  • Think Client First
  • We Are One 'Ohana
  • Be Curious and Learn
  • Own It.
  • Act With Integrity
  • Embrace the Challenge

Why FareHarbor?

We're a company that's committed to our people and our clients. We encourage everyone to bring their whole selves to work and prioritize health and wellbeing.

About the Role

We're looking for a Technical Support Specialist to join our team in Amsterdam. As a Technical Support Specialist, you'll be responsible for providing exceptional support to our clients, handling inbound and outbound support issues, and communicating across teams to ensure client needs are met.

Key Responsibilities:

  • Become an expert FareHarbor user and stay on top of all new feature releases.
  • Handle inbound/outbound support issues via emails and phone calls.
  • Provide exceptional support by listening, understanding the issue, and problem-solving complex issues with customers.
  • Communicate across teams to ensure client needs are met.
  • Provide valuable feedback to the development team.
  • Contribute to the FareHarbor help documentation.
  • Help develop, improve, and implement standard operating procedures.

Requirements:

  • Genuinely committed to delivering best in class customer/technical support.
  • Able to work closely and effectively with others.
  • Comfortable working in a fast-paced, goal-oriented environment.
  • Tech-savvy, patient, curious, detail-oriented, and eager to problem-solve.
  • An excellent verbal and written communicator in Dutch and English.
  • Shift flexibility and available to work during weekends and holidays.
  • Bilingual: English and Dutch.
  • Legally authorized to work in the European Union.

Bonus Points:

  • Experience using Zendesk.
  • Experience working in customer/technical support.
  • Experience working in the travel industry.

Benefits:

  • Global leave benefit.
  • 22 weeks paid parental leave.
  • 2 weeks paid grandparent leave.
  • Extended care and bereavement leave.
  • Life insurance policy.
  • Pension Plan.
  • Central Amsterdam Location.
  • Discount CZ insurance.
  • Working in a multicultural environment - 45 different nationalities.
  • Commuting allowance for public transport & subsidized lunch.
  • Wellness benefits (Headspace subscription & wellness webinars).
  • Hybrid friendly.
  • Work-from-home assistance.
  • Educational Opportunities.
  • Social hours & events and team-building.
  • 26 vacation days per year.

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