Front of House Operations Manager

7 dagen geleden


Amsterdam, Noord-Holland, Nederland Sea Containers London Voltijd

As Front of House Lead at Pulitzer Amsterdam, you will be responsible for overseeing the smooth operation of the Front of House team. This includes ensuring that guest complaints are addressed promptly, VIP guests receive exceptional service, and effective communication takes place within the Front of House department and across the hotel.

Key Responsibilities:
  • Ensure seamless operations during shifts for the Front of House team, working closely with team members at and around the Front Desk.
  • Address guest complaints and other issues in a timely manner, providing VIP guests with exemplary service.
  • Facilitate clear communication within the Front of House department and with other hotel departments.
  • Plan and anticipate hotel occupancy, guest expectations, VIP needs, and events to ensure seamless operations.
  • Oversee Lost & Found procedures and maintain overall cleanliness standards throughout the hotel, conducting daily spot checks.
  • Serve as the first point of contact for Operations Medewerkers, offering assistance and advice as needed.
  • Assist with HR-related tasks within the Rooms Department, including scheduling, hour-registration, and feedback conversations with team members.
  • Provide training and coaching to Operations Medewerkers and other employees as required, contributing ideas for process improvement within the Rooms Department.


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