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Senior Manager Customer Service Leader
2 maanden geleden
We are seeking a highly skilled and experienced Senior Manager Customer Service to join our team at Michael Kors. As a key member of our Wholesale Operations Support team, you will be responsible for overseeing and enhancing the customer service experience for our wholesale clients.
Key Responsibilities:- Oversee and enhance the customer service experience for wholesale clients
- Develop and implement strategies to improve customer satisfaction and loyalty
- Lead a team of customer service representatives and provide guidance and coaching to ensure excellent customer service
- Collaborate with cross-functional teams to resolve customer issues and improve overall customer experience
- Monitor and analyze customer feedback and metrics to identify areas for improvement
- College degree (preferably University)
- Previous experience in B2B Wholesale Operations Support in a leadership position
- Leadership skills and empathy
- Demonstrated ability to work in a fast-paced, self-starter environment
- Strong problem-solving skills and the ability to think proactively
- Ability to analyze data and make data-driven decisions
- Knowledge of the English language on a proficient level
- Competitive terms of employment
- Flexible working hours (core hours 10 to 16)
- 2 days work from home/week
- 38h/week
- Travel allowance
- Access to our Sample Sale twice a year, where you can shop against reduced prices
- A fast-paced, international and dynamic culture where you can truly make a difference
- Professional development opportunities to grow your career
At Michael Kors, we are committed to creating a diverse and inclusive workplace. We believe that success comes from our differences and are proud to be an equal opportunity employer committed to inclusivity regardless of age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.
