Senior Manager Customer Service Lead

1 week geleden

Venlo, Limburg, Nederland MICHAEL KORS Voltijd

Unlock Your Potential at Michael Kors

We are seeking a highly skilled and experienced Senior Manager to join our Wholesale Operations Support team in EMEA. As a key member of our leadership team, you will be responsible for overseeing and enhancing the customer service experience for our wholesale clients.

This is a unique opportunity to make a significant impact on our business and drive growth through exceptional customer service. If you are a proactive leader with a strong background in team development and extensive experience in customer service management, we want to hear from you.

Key Responsibilities:

  • Lead a high-performing team of customer service professionals to deliver exceptional service to our wholesale clients.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Collaborate with cross-functional teams to ensure seamless communication and coordination.
  • Monitor and analyze key performance indicators to drive business growth and improvement.
  • Provide coaching and development opportunities to team members to enhance their skills and knowledge.

Requirements:

  • College degree (preferably University).
  • Previous experience in B2B Wholesale Operations Support in a leadership position.
  • Leadership skills and empathy.
  • Demonstrated ability to work in a fast-paced, self-starter environment.
  • Strong problem-solving skills and the ability to think proactively.
  • Ability to analyze data and make data-driven decisions.
  • Knowledge of the English language on a proficient level – any additional main European language (German, French, Spanish, and Italian) is a plus.
  • Knowledge of the principles of Supply Chain, Sales, and Finance of Fashion/Luxury organizations.
  • Highly organized and detail-oriented.
  • Flexible and adaptable to change.

What We Offer:

  • Competitive terms of employment.
  • Flexible working hours (core hours 10 to 16).
  • 2 days work from home/week.
  • 38h/week.
  • Travel allowance.
  • Access to our Sample Sale twice a year, where you can shop against reduced prices.
  • A fast-paced, international, and dynamic culture where you can truly make a difference.
  • Professional development opportunities to grow your career.
  • Employee discount.
  • 25 days of holidays.
  • 4 additional MK days.
  • Discount for CZ health insurance.
  • Free access to training platforms.
  • Free fruit.
  • Company events (Summer and Christmas party).
  • Referral bonus.
  • Parental bonus.
  • Fully paid paternity leave.

At Michael Kors, we are committed to creating a diverse and inclusive workplace where everyone feels valued and empowered to succeed. We believe that success comes from our differences and strive to inspire change and growth within each other.

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