Customer Experience Manager

2 weken geleden


Arnhem, Gelderland, Nederland CCV Voltijd
Overzicht

Als Customer Journey Officer bij CCV ben je verantwoordelijk voor het continue verbeteren van onze klant- en medewerkerjourneys.

Je rol

Stel jij de klant centraal en draag je graag bij aan het verbeteren van customer en employee journeys? In deze rol help je CCV bij het neerzetten van een klantgerichte organisatie.

Verantwoordelijkheden
  • Voer analyses uit om verbetermogelijkheden te identificeren
  • Maak actieplannen op basis van de analyses
  • Volg de actieplannen op en rapporteer over de resultaten
Je profiel

We zoeken iemand met ruime ervaring in het analyseren van klant rapportages en in het optimaliseren van de klantbeleving. Je hebt een ‘helicopter view’ waarbij je de details niet uit het oog verliest en je communiceert gemakkelijk op verschillende niveau’s.


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