Food and Beverage Operations Director
1 maand geleden
The Food and Beverage Operations Director will oversee assigned food and beverage/culinary operations. The position is responsible for guest and employee satisfaction, maintaining standards, and meeting or exceeding financial goals.
Candidate ProfileTo be successful in this role, candidates should have a high school diploma or GED with 3 years of experience in the food and beverage, culinary, or related professional area. Alternatively, a 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or a related major with 1 year of experience is required.
Core Work ActivitiesAssisting in Food and Beverage OperationsThe successful candidate will create and nurture a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement, and a passion for providing service. They will provide excellent customer service to all employees, respond quickly and proactively to employee concerns, and use coaching skills throughout the property.
Ensuring Exceptional Customer ServiceThe ideal candidate will provide excellent customer service, respond quickly and proactively to guest concerns, understand the brand's service culture, set service expectations for all guests internally and externally, take ownership of guest complaints/problems until they are resolved, and follow up to ensure complaints have been addressed to the guest's satisfaction.
Additional Responsibilities as AssignedThe selected candidate will comply with all corporate accounting procedures, assist the General Manager as needed with annual Quality audits, and develop relationships with all guests to build repeated clientele internally and externally.
Compensation and BenefitsThe estimated salary for this position is around $60,000 - $80,000 per year, depending on location and experience. Marriott International offers a range of benefits, including competitive pay, comprehensive health insurance, retirement plans, and opportunities for career growth and development.
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