Customer Support Specialist Nordics
1 maand geleden
We are seeking a highly motivated and customer-focused Customer Support Specialist to join our dynamic team in Maastricht. As a key member of our Order to Bill department, you will be responsible for providing exceptional customer service to our internal and external customers worldwide.
Key Responsibilities- Act as the first point of contact for customers, responding to inquiries and resolving issues in a timely and professional manner.
- Support the Order to Cash and reverse logistics process by executing order intake and entry, confirmation, and coordination with credit management, supply chain, and logistics.
- Handle customer complaints, both internal and external, via defined complaint processes.
- Work closely with global and local functions within our Maastricht organization to organize and execute orders, and support Field Service Engineers with taking emergency calls and creating notifications.
- Recent graduate or experience in a business-related field.
- Customer-focused and service-minded with outstanding communication skills.
- Flexible and able to work under pressure.
- Organized and excellent in multitasking.
- Capable of working in a team as independently.
- Perfect command of English and Swedish or Norwegian language is a must.
- Communication in Finnish adds value.
- Good practice in MS Office; SAP application experience adds value.
Bayer is a modern employer that takes care of its employees and helps them find a balance between career development opportunities and personal life planning. We offer our employees a wide range of excellent career prospects around the world, a modern working environment, and competitive compensation.
What We Offer- A gross monthly salary between €2900 and €3100 based on a 40-hour workweek, depending on your education and work experience.
- An additional 8% holiday allowance, year-end premium, and a bonus (based on company results).
- 34 days of leave.
- You have the option to work from home, but we expect you at least 2 days per week at the office.
- A solid retirement plan and bicycle lease plan.
- An inspiring working environment with professional and committed colleagues.
- A successful innovative organization with international career possibilities.
- Challenges and possibilities to learn and to develop.
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