Ambassador of Customer Experience

5 uur geleden


Rotterdam, Zuid-Holland, Nederland citizenM hotels Voltijd

Unlock Your Potential

We're not just looking for a hotel receptionist or a food and beverage staff member. We're looking for a champion multitasker who can provide exceptional customer service, manage logistics, and be a concierge all at once. As a citizenM ambassador, you'll have the freedom to be yourself and do your best work.

Be Part of a Revolution

At citizenM, we're shaking up the traditional hotel industry by putting hospitality back into the hospitality industry. We don't hire people for their skills; we hire them for their attitude. If you're a people person who loves making others smile, we want to hear from you.

Your Typical Day

As a citizenM ambassador, your day could include:

  • Making sure every guest feels welcome and at home;
  • Helping guests with self-check-in kiosks;
  • Maintaining the presentation and cleanliness of our living room;
  • Setting up the bar and canteen for the next shift;
  • Preparing and serving hot and cold breakfast and meals;
  • Brewing delicious coffee or mixing a signature cocktail;
  • Handling reservations and the daily night audit;
  • Being a secret concierge to the city, answering guests' questions about the best places to visit, eat, shop, or party;
  • Helping guests with any requests or demands regarding our facilities;
  • Preparing societyM meeting rooms;

What We Offer

We offer competitive salaries, travel allowance, flexible schedules, performance rewards, career progression, access to citizenM learning and development programs, and a full immersion program for new starters. You'll also get free citizenM experience nights and a discounted rate for friends and family.

Join Our Team

At citizenM, we're proud to be an equal opportunity employer and welcome applications from anyone. We love diversity and are passionate about making the world feel at home.


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