Global Customer Lead

3 weken geleden

Amsterdam, Noord-Holland, Nederland The Kraft Heinz Company Voltijd

About the Role

We are seeking a skilled Global Customer Lead to join our team at The Kraft Heinz Company. As a key member of our Global AFH Capabilities Team, you will be responsible for identifying and prioritizing global customers who can help us achieve our 10-year objectives.

Key Responsibilities

  • Identify and prioritize global customers who can help us achieve our 10-year objectives.
  • Prioritize investments globally to drive growth.
  • Align and secure consensus from global AFH LT & BU/country AFH leads on the plan.
  • Define the WOW to drive action and execution locally both internally and externally for each customer.
  • Lead global engagement across all functions externally to build mutually beneficial JVP's.
  • Define and measure success criteria and KPI's both globally and locally.
  • Define and roll out commercial and execution standards globally.
  • Identify and implement contractual standards.
  • Ensure global execution with excellence of global brand campaigns with global partners, e.g. Heinz Hospitality.
  • Establish a Global AFH Sales team to share best practice and key takeaways.
  • Lead AFH sales capabilities globally, assessing sales capabilities, identifying and prioritizing opportunities, and building programs supported by cross-functional teams to drive improvements in key areas.

Key Partners

  • AFH Global LT & AFH Country Leads
  • VP Sales North America
  • BU Commercial Director/VP
  • Head of Culinary AFH
  • Head of Sales Capabilities

Requirements

  • Skills to build long-term strategic partnerships with existing and new customers.
  • Prioritization ability to evaluate opportunities across multiple channels and geographies and use data-driven methodologies to determine where and how to prioritize resources.
  • Experience building and executing JVP's in large customers, ideally across multiple markets.
  • Experience working with cross-functional teams internally and externally.
  • Commercial foresight to establish and track key success criteria and act fast when needed to course correct.
  • Bachelor's degree minimum.

KPI's

  • AFH NSV, GP & Market Share
  • Top 10 Global customers contracted with exclusivity on Taste Elevation
  • Global penetration in top 20 verticals in 10+ countries
  • Programs starting with Heinz Hospitality implemented in 10+ countries
  • One consistent global execution standard by vertical
  • Establishing Global Customer Team
  • Global Omni-Channel Capabilities MBO

Professional Attributes

  • Communication Skills Excellent communication skills to deal with all kinds of different stakeholders.
  • Analytical Ability to translate complex data into a simple solution with an analytical mindset.
  • Curiosity, positivity & enthusiasm Curious, positive, and enthusiastic, with a driver mindset.
  • Networking skills Ability to be interesting and interested in business conversations, motivating people to want to be in your network.
  • High pressure Ability to work under high pressure without getting stressed.

What We Offer

  • An ambitious employer who wants the best for you.
  • Hybrid working (3/2).
  • A fast career track like only a few other companies can match.
  • Permanent contract, believing in doing big bets on people.
  • Always room for new ideas, if you have an excellent idea, please let us know and we can set it in action.

Location(s)

Amsterdam

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