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Customer Success Representative Benelux

2 maanden geleden


Utrecht, Utrecht, Nederland Channable Voltijd
About the Role

We are seeking a highly skilled Customer Success Representative to join our Benelux team. As a key member of our Customer Success department, you will be responsible for ensuring our clients and partners achieve their goals and get the most out of our products.

Key Responsibilities
  • Develop strong relationships with existing clients, partners, and key stakeholders to gather feedback and improve our solution and service.
  • Take ownership of your own portfolio of partners and clients, managing their complete lifecycle and ensuring their success.
  • Perform onboardings, impact reviews, and check-ins to realize success plans with partners and clients.
  • Prevent churn and realize upsell, including reporting and forecasting.
  • Conduct training sessions with clients and partners, both online and onsite.
  • Enable product advocacy by collaborating with our marketer to seize opportunities for blogs, webinars, and success stories.
  • Voice of the customer, capture insights, and share them with the team and other departments.
  • Perform 1-to-many activities, such as roundtables, webinars, partner days, training days, trade shows, and events.
  • Optimize customer life cycle and Customer Success Management (CSM) processes.
Requirements
  • At least 1 year of commercial experience in Customer Success, Customer Support, Account Management, or Sales.
  • Affinity with SaaS, e-Commerce, or digital marketing in the Benelux region.
  • Professional attitude and strong drive to keep clients satisfied.
  • Commercial mindset and ability to take on tough negotiations and challenges working with sales targets.
  • Excellent written and spoken Dutch language skills (C2 level proficiency), with a good command of English.
  • Open-minded and positive attitude, with a willingness to learn and grow.
About Us

Channable is a fast-growing B2B SaaS platform that offers a fully integrated way to market products online. We empower marketers and online businesses to manage, scale, and optimize their marketing.

We offer a dynamic and supportive work environment, with a focus on growth, innovation, and customer satisfaction. If you are a motivated and results-driven individual who is passionate about customer success, we encourage you to apply for this exciting opportunity.