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Customer Service Fraud Specialist

1 maand geleden

Amsterdam, Noord-Holland, Nederland American Express Voltijd

Lead the Way with American Express

We're committed to providing the world's best customer experience, and we need your help to make it happen. As a Fraud Specialist Customer Service, you'll be at the forefront of our efforts to prevent and detect fraud, working closely with our customers and internal teams to ensure their safety and satisfaction.

Responsibilities:

  • Verify charges and take appropriate action to prevent fraud
  • Refer high-risk cases to our escalation team
  • Collaborate with internal teams to minimize fraud risk and enable customer spend
  • Provide exceptional customer service, adhering to our 1 Fraud voice principles
  • Liaise with other teams to ensure seamless communication and resolution
  • Work in a fast-paced, metric-driven environment, prioritizing quality and results
  • Stay up-to-date with industry trends and best practices to continuously improve our processes

Requirements:

  • Excellent communication and analytical skills
  • Ability to work under pressure and meet deadlines
  • High level of integrity and commitment to our values
  • Proficiency in Microsoft environment and ability to multitask
  • Fluency in Dutch and English, with excellent written and spoken skills

We offer a comprehensive benefits package, including competitive salaries, bonus incentives, and support for financial well-being and retirement. Our flexible working model allows you to balance your work and personal life, and we provide opportunities for career development and training. Join us in our mission to deliver exceptional customer experiences and make a meaningful impact in the world.