TSH Operations Manager
3 dagen geleden
Are you a motivated and responsible individual with a passion for delivering exceptional guest experiences? We're seeking a skilled TSH Operations Manager to join our team in The Hague
Job Summary
We're looking for an experienced hospitality professional who can oversee the smooth operation of our hotel, ensuring that every guest has an unforgettable stay. As a TSH Operations Manager, you'll be responsible for supervising front-of-house staff, handling guest inquiries and complaints, and maintaining a high level of customer satisfaction.
About Us
The Social Hub (TSH) is a dynamic and innovative hospitality company that's redefining the industry. With multiple locations across Europe, we offer a unique blend of accommodation, coworking spaces, and community events. Our guests are at the heart of everything we do, and we're committed to providing an exceptional experience that goes beyond traditional hotel services.
Your Key Responsibilities
- Supervise and train front-of-house staff to ensure excellent customer service
- Handle guest inquiries and complaints in a professional and courteous manner
- Monitor and maintain a high level of cleanliness and organization throughout the hotel
- Assist with scheduling, payroll, and other administrative tasks as needed
- Collaborate with other departments to ensure seamless operations and excellent guest experiences
Requirements
- At least 1 year of hotel or hospitality experience
- Proven track record of delivering exceptional customer service
- Strong communication and problem-solving skills
- Able to work well under pressure and adapt to changing situations
- Familiarity with hospitality software and systems
Benefits
- A competitive salary: €35,000 - €45,000 per annum
- Opportunities for career growth and development
- A fun and dynamic work environment
- Discounts on accommodation and other TSH services
- Ongoing training and support
What We Offer
As a TSH Operations Manager, you'll have the opportunity to work in a fast-paced and innovative environment where no two days are ever the same. You'll be part of a talented team that's passionate about delivering exceptional guest experiences and pushing the boundaries of what's possible in hospitality.
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