Service Transformation Lead

3 weken geleden


Den Haag, Zuid-Holland, Nederland NN Group Voltijd
Service Transformation Lead

We bieden je een unieke kans om een belangrijke rol te spelen in een internationale transformatieprogramma. Als Service Transformation Lead zal je onderdeel uitmaken van het Future Ready workstream, waar je werkt aan het ontwikkelen van state-of-the-art en AI-geënte digitale en vrije reizen voor klanten.

Je taken:

  • Definieer, detail en prioriteit service reizen en use cases voor herontwerp en implementatie in meerdere landen.
  • Houd een balans tussen strategische visie en operationele uitvoering en levering.
  • Driver de implementatie van het Salesforce-programma als kernplatform voor service transacties in meerdere landen in het NN International-netwerk.
  • Leid een team van 4 directe ondergeschikten en 2 delivery squads.
  • Werkt nauw samen met de tech lead en oplossingsarchitecten om de bedrijfs- en operationele visie te alignen met de technische implementatie.
  • Continu trackt doelstellingen, begroting, planning en implementatie voor de verschillende gedefinieerde initiatieven.

Je profiel:

  • Je hebt een Bachelor's degree in bedrijfsmanagement, economie, datawetenschap of een gerelateerd veld.
  • Je hebt projectmanagementvaardigheden en een goede kennis van bedrijfsobjectieven gerelateerd aan het project.
  • Je bent in staat om communicatie op verschillende niveaus te switchen en anderen overtuigend te betrekken bij voorstellen en plannen.
  • Je hebt minimaal 8 jaar ervaring in productmanagement of grote programma's, klant-/agent-gefocuste operaties, financiële dienstverlening consultancy binnen de transformatie-domein of gerelateerde domeinen in de financiële industrie.

Wie je werkt met:

Je werkt met diverse teams binnen NN International, bedrijfs-eigenaren en technische experts binnen NN Insurance International en NN Group.

Wat we bieden:

  • Een unieke kans om een belangrijke rol te spelen in een internationale transformatieprogramma.
  • Collaboratieve kansen met top-tier technologie- en bedrijfsleiders.
  • Je wordt blootgesteld aan diverse technische landschappen en beste praktijken.
  • Erkenning en groei in een vooruitstrevende organisatie.


  • Den Haag, Zuid-Holland, Nederland NN Group Voltijd

    We are looking for a Service Transformation Lead to join our team at NN Group. As a key member of our Digital and Frictionless Journeys workstream, you will be responsible for leading the design and delivery of initiatives that aim to establish state-of-the-art and AI-enabled digital and frictionless journeys, optimized for efficiency and customer...


  • Den Haag, Zuid-Holland, Nederland APM Terminals Voltijd

    Automation Transformation Program LeadAPM Terminals is a global leader in port and terminal management, part of the A.P. Moller-Maersk Group. We're dedicated to delivering excellence in container handling, logistics solutions, and maritime services worldwide. As part of our transformation journey, we're seeking an experienced Automation Transformation...


  • Den Haag, Zuid-Holland, Nederland Royal HaskoningDHV Zwolle Voltijd

    Drive Digital Transformation in AviationRoyal HaskoningDHV is seeking a talented Digital Transformation Strategy Lead to join our Aviation team. As a key member of our team, you will be responsible for developing and implementing a comprehensive digital strategy that aligns with our core services, ensuring digital integration and development.Key...


  • Den Haag, Zuid-Holland, Nederland Royal HaskoningDHV Zwolle Voltijd

    Unlock the Future of AviationAre you ready to shape the digital transformation of NACO and contribute to the development of sustainable advancements in the aviation industry? As our Aviation Digital Lead, you will play a key role in guiding our digital strategy and driving innovation.Key ResponsibilitiesDevelop and implement a comprehensive digital strategy...


  • Den Haag, Zuid-Holland, Nederland Maersk Voltijd

    Automation Transformation LeaderAre you ready to embark on an exciting career journey in the dynamic world of terminal operations? APM Terminals is a global driver in port and terminal management. As part of the A.P. Moller-Maersk Group, we're dedicated to delivering excellence in container handling, logistics solutions, and maritime services across the...


  • Den Haag, Zuid-Holland, Nederland Maersk Voltijd

    Automation Transformation LeadThe Automation Transformation Lead will be responsible for developing and implementing a strategic approach to automation within APM Terminals. This involves refining the automation strategy, rolling out a plan, developing a business case, and identifying risks and dependencies. The successful candidate will have a strong...


  • Den Haag, Zuid-Holland, Nederland Maersk Voltijd

    Job SummaryThis role is part of the Strategy Transformation Office, reporting into the Strategy Communications Leader. The successful candidate will be responsible for driving clearly defined communication activities supporting Strategy and Transformation at A.P. Moller-Maersk (Maersk).Key ResponsibilitiesCoordinating activities including creation of content...


  • Den Haag, Zuid-Holland, Nederland PostNL Voltijd

    Job Title: IT Manager Digital Supply ChainPostNL is seeking an experienced IT Manager to lead the transformation of our digital supply chain management domain. As a key member of our team, you will be responsible for driving innovation and implementing cutting-edge solutions to improve our supply chain efficiency and effectiveness.Key...

  • Customer Service Team Lead

    4 weken geleden


    Den Haag, Zuid-Holland, Nederland Undutchables Voltijd

    Job Title: Customer Service Team LeadAbout the Role:We are seeking a highly skilled and experienced Customer Service Team Lead to join our team at Undutchables. As a Customer Service Team Lead, you will play a pivotal role in providing exceptional customer service to our clients. You will be responsible for leading a team of customer service representatives,...


  • Den Haag, Zuid-Holland, Nederland Royal HaskoningDHV Zwolle Voltijd

    Are you ready to drive digital transformation in the aviation industry? As Aviation Digital Lead at Royal HaskoningDHV, you will play a key role in shaping our digital strategy and advisory services. With a legacy of 75 years, we invite you to join us in developing sustainable advancements in our industry.Key ResponsibilitiesDevelop and implement a digital...


  • Den Haag, Zuid-Holland, Nederland APM Terminals Voltijd

    Automation Transformation LeaderAPM Terminals is a global leader in port and terminal management, part of the A.P. Moller-Maersk Group. We're dedicated to delivering excellence in container handling, logistics solutions, and maritime services worldwide. Our transformation journey, referred to as '. involves developing and rolling out our Way of Working,...


  • Den Haag, Zuid-Holland, Nederland APM Terminals Voltijd

    Automation Transformation LeaderAPM Terminals is a global leader in port and terminal management, part of the A.P. Moller-Maersk Group. We're dedicated to delivering excellence in container handling, logistics solutions, and maritime services worldwide.As part of our transformation journey, we're seeking an Automation Transformation Leader to develop and...


  • Den Haag, Zuid-Holland, Nederland Maersk Voltijd

    Job DescriptionWe are seeking a highly skilled Internal Communications Specialist to join our team in Copenhagen, Denmark. This role is responsible for driving clearly defined communication activities supporting Strategy and Transformation at A.P. Moller-Maersk (Maersk).About UsA.P. Moller-Maersk (Maersk) is a worldwide transport and logistics company with...


  • Den Haag, Zuid-Holland, Nederland Royal HaskoningDHV Zwolle Voltijd

    Royal HaskoningDHV is a renowned engineering and project management consultancy with 140 years of experience. We are seeking an experienced Digital Transformation Leader to join our Business Unit Aviation in The Hague area, the Netherlands.About the RoleWe offer an exciting opportunity to lead digital transformation initiatives in the aviation industry. As...


  • Den Haag, Zuid-Holland, Nederland APM Terminals Voltijd

    Automate and InnovateA career-defining opportunity awaits an experienced professional to drive automation transformation at APM Terminals. As a global leader in port and terminal management, we're committed to delivering excellence in container handling, logistics solutions, and maritime services worldwide.We're currently undergoing a comprehensive...


  • Den Haag, Zuid-Holland, Nederland Royal HaskoningDHV Zwolle Voltijd

    Are you prepared to help guide the digital transformation at Royal HaskoningDHV, and have impact on the future of digital aviation? With a legacy of delivering sustainable advancements in our industry, we invite you to join us in developing strategic innovation. Apply now to become our Aviation Digital Lead and steer digital integration.Key...

  • Customer Service Team Lead

    3 weken geleden


    Den Haag, Zuid-Holland, Nederland Undutchables Voltijd

    Customer Service Team LeadWe are seeking a skilled Customer Service Team Lead to join our growing team at Undutchables. As a key member of our customer service team, you will play a pivotal role in providing exceptional customer experiences through multiple communication channels.Key Responsibilities:Serve as the primary point of contact for customers and...


  • Den Haag, Zuid-Holland, Nederland Maersk Voltijd

    Job DescriptionAre you ready to embark on an exciting career journey in the dynamic world of terminal operations? APM Terminals is a global driver in port and terminal management, dedicated to delivering excellence in container handling, logistics solutions, and maritime services across the globe.About the RoleWe are seeking a highly skilled and experienced...


  • Den Haag, Zuid-Holland, Nederland Maersk Voltijd

    Job Description:Are you ready to embark on a challenging career journey in the dynamic world of terminal operations? As a key member of the A.P. Moller-Maersk Group, we're dedicated to delivering excellence in container handling, logistics solutions, and maritime services across the globe.We're undergoing an all-encompassing transformation from a...

  • Customer Service Team Lead

    4 weken geleden


    Den Haag, Zuid-Holland, Nederland Undutchables Voltijd

    Customer Service Team LeadWe are seeking a highly skilled and experienced Customer Service Team Lead to join our team at Undutchables. As a key member of our customer service team, you will play a pivotal role in ensuring that our customers receive exceptional service and support.Key Responsibilities:Manage and lead a team of customer service representatives...