Service Transformation Lead

1 week geleden

Den Haag, Zuid-Holland, Nederland NN Group Voltijd
Service Transformation Lead

We bieden je een unieke kans om een belangrijke rol te spelen in een internationale transformatieprogramma. Als Service Transformation Lead zal je onderdeel uitmaken van het Future Ready workstream, waar je werkt aan het ontwikkelen van state-of-the-art en AI-geënte digitale en vrije reizen voor klanten.

Je taken:

  • Definieer, detail en prioriteit service reizen en use cases voor herontwerp en implementatie in meerdere landen.
  • Houd een balans tussen strategische visie en operationele uitvoering en levering.
  • Driver de implementatie van het Salesforce-programma als kernplatform voor service transacties in meerdere landen in het NN International-netwerk.
  • Leid een team van 4 directe ondergeschikten en 2 delivery squads.
  • Werkt nauw samen met de tech lead en oplossingsarchitecten om de bedrijfs- en operationele visie te alignen met de technische implementatie.
  • Continu trackt doelstellingen, begroting, planning en implementatie voor de verschillende gedefinieerde initiatieven.

Je profiel:

  • Je hebt een Bachelor's degree in bedrijfsmanagement, economie, datawetenschap of een gerelateerd veld.
  • Je hebt projectmanagementvaardigheden en een goede kennis van bedrijfsobjectieven gerelateerd aan het project.
  • Je bent in staat om communicatie op verschillende niveaus te switchen en anderen overtuigend te betrekken bij voorstellen en plannen.
  • Je hebt minimaal 8 jaar ervaring in productmanagement of grote programma's, klant-/agent-gefocuste operaties, financiële dienstverlening consultancy binnen de transformatie-domein of gerelateerde domeinen in de financiële industrie.

Wie je werkt met:

Je werkt met diverse teams binnen NN International, bedrijfs-eigenaren en technische experts binnen NN Insurance International en NN Group.

Wat we bieden:

  • Een unieke kans om een belangrijke rol te spelen in een internationale transformatieprogramma.
  • Collaboratieve kansen met top-tier technologie- en bedrijfsleiders.
  • Je wordt blootgesteld aan diverse technische landschappen en beste praktijken.
  • Erkenning en groei in een vooruitstrevende organisatie.

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