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Digital Customer Experience Manager

2 maanden geleden


Amsterdam, Noord-Holland, Nederland Apt Resources Voltijd

{"Responsibilities": {"Operational": [{"title": "Digital Customer Experience Management", "description": "Manage the development and implementation of digital customer experience strategies across various touchpoints, ensuring a seamless and personalized experience for customers."}, {"title": "Project Management", "description": "Lead and manage cross-functional teams to deliver digital customer experience projects, ensuring timely and within-budget delivery."}, {"title": "Digital Product Roadmap", "description": "Collaborate with the IT & Digital team to develop and prioritize the digital product roadmap, ensuring alignment with business objectives and customer needs."}, {"title": "Digital Customer Journey Mapping", "description": "Develop and implement digital customer journey maps to identify opportunities for improvement and optimize the customer experience."}, {"title": "Digital Experience Design", "description": "Design and implement digital experiences that meet business objectives and customer needs, ensuring a consistent and high-quality user experience."}]}, "Requirements": [{"title": "Digital Customer Experience Expertise", "description": "Proven experience in managing digital customer experience projects and teams, with a strong understanding of digital customer experience strategies and technologies."}, {"title": "Project Management", "description": "Proven experience in managing cross-functional teams and projects, with a strong understanding of project management methodologies and tools."}, {"title": "Digital Product Roadmap", "description": "Proven experience in developing and prioritizing digital product roadmaps, with a strong understanding of business objectives and customer needs."}, {"title": "Digital Customer Journey Mapping", "description": "Proven experience in developing and implementing digital customer journey maps, with a strong understanding of customer needs and behaviors."}, {"title": "Digital Experience Design", "description": "Proven experience in designing and implementing digital experiences, with a strong understanding of user experience design principles and technologies."}]}