Customer Experience Manager

4 weken geleden


Amsterdam, Noord-Holland, Nederland Zenchef Voltijd
About the Role

We are seeking a highly skilled Customer Care Manager to join our team at Zenchef. As a key member of our customer support team, you will be responsible for delivering exceptional customer experiences through real-time and asynchronous communication.

Key Responsibilities
  • Be the Zenchef Expert: Represent our brand with warmth and expertise, ensuring every customer interaction reflects our values.
  • Master Our Product: Develop an in-depth knowledge of Formitable/ Zenchef or Resengo features to provide accurate and timely support.
  • Tackle Issues Efficiently: Handle customer inquiries via tickets, calls (inbound & outbound), and messaging systems, aiming for quick, effective resolutions.
  • Enrich Our Knowledge Base: Share your insights by updating our internal knowledge base with useful tips and customer feedback.
  • Voice of the Customer: Collect and communicate customer feedback to influence our product roadmap, ensuring their needs shape our future development.
Requirements
  • Customer Relations Pro: You bring previous experience in customer support or you come from the hospitality industry.
  • Efficient Problem-Solver: You have a knack for synthesizing information and handling high volumes of requests with speed and precision.
  • Solution-Oriented: You love finding new ways to improve the customer support experience and aren't afraid to take initiative.
  • Clear Communicator: You can guide customers patiently and clearly through any issue.
  • Language Skills: Fluent in English and Dutch (spoken and written).
About Zenchef

At Zenchef, we empower over 19,000 European restaurants. Our platform streamlines reservations, optimizes tables, and fosters lasting connections. With a suite of features that enhance the entire dining journey, we redefine experiences, turning first-time diners into loyal regulars.

Our mission is to create memorable dining moments, and our vision is a restaurant industry where technology brings people to the table.

We are an equal opportunity company and we are committed to building a diverse team that feels welcome in our workplace. We do not discriminate on the basis of race, colour, national origin, sexual orientation, gender, age, mental or physical ability, or any way you represent yourself. We strongly believe diversity makes for a more successful company.


  • Customer Experience Manager

    4 weken geleden


    Amsterdam, Noord-Holland, Nederland Zenchef Voltijd

    About the RoleWe are seeking a highly skilled Customer Experience Manager to join our team at Zenchef. As a Customer Experience Manager, you will be responsible for delivering exceptional customer experiences through both real-time and asynchronous communication.Key ResponsibilitiesRepresent our brand with warmth and expertise, ensuring every customer...

  • Customer Experience Manager

    1 maand geleden


    Amsterdam, Noord-Holland, Nederland beBee Professionals Voltijd

    BeBee Professionals is looking for a Customer Experience Manager to develop and maintain relationships with clients, provide customer service, and ensure customer satisfaction. The ideal candidate will have excellent communication and interpersonal skills, be highly organized, and have a strong customer service background.Key Responsibilities:Develop and...


  • Amsterdam, Noord-Holland, Nederland Rituals Voltijd

    Rituals is a company that believes in exceptional customer service.The estimated salary for this role is $85,000 - $110,000 per year, depending on experience and location.About the RoleWe are seeking a Customer Experience Manager to lead the strategic direction of our Customer Relations platforms to support business objectives and enhance the customer...


  • Amsterdam, Noord-Holland, Nederland Webfleet Solutions Voltijd

    We are seeking an experienced Global Customer Experience Manager to join our team at Webfleet Solutions. This is a challenging and rewarding role that requires strong leadership skills, excellent communication abilities, and a customer-centric approach.


  • Amsterdam, Noord-Holland, Nederland Just Eat Takeaway Voltijd

    About this role:This is an exciting opportunity to join our team as a Digital Customer Experience Manager and drive the success of our customers through intelligent campaigns and personalized customer journeys.We are seeking a highly skilled professional with a strong background in data analysis, segmentation methodologies, and A/B testing. As a Digital...

  • Floor Manager

    3 weken geleden


    Amsterdam, Noord-Holland, Nederland H&M Group Voltijd

    COS Store Manager RoleAs a COS Store Manager, you will be responsible for leading a team of sales assistants to achieve excellent standards of customer service. You will be the face of our brand, providing a high level of service to our customers through styling advice, product knowledge, and store experience.Key Responsibilities:Leading a team of sales...

  • Client Experience Manager

    1 maand geleden


    Amsterdam, Noord-Holland, Nederland beBee Professionals Voltijd

    Client Experience Manager Job Summary:We are seeking a skilled Client Experience Manager to join our team at beBee Professionals. The successful candidate will be responsible for managing and improving the customer experience across all touchpoints. This includes responding to customer inquiries, resolving complaints, and providing product information. The...


  • Amsterdam, Noord-Holland, Nederland Just Eat Takeaway Voltijd

    About this role:We are seeking a highly skilled CRM Manager to join our team. The ideal candidate will have a strong background in data analysis, segmentation, and campaign optimization.The successful candidate will be responsible for developing and executing personalized customer journeys, analyzing data to enhance customer understanding, and delivering...


  • Amsterdam, Noord-Holland, Nederland Just Eat Takeaway Voltijd

    About This RoleAt Just Eat Takeaway, we're on a mission to revolutionize the way people order food online. As our Global Customer Experience Manager, you'll play a pivotal role in shaping our customer-centric strategy.Key Responsibilities:Campaign DevelopmentDesign and optimize local campaigns to drive customer purchase behavior and increase customer...


  • Amsterdam, Noord-Holland, Nederland Lemonade Insurance Company Voltijd

    Customer Experience Team LeadAmbitious and results-driven leader sought to spearhead our Customer Experience Team in Europe. As a seasoned manager, you will oversee a team of experienced CX Specialists and Leads, ensuring seamless customer support across multiple channels and locations.Key Responsibilities:Lead and develop high-performing teams of CX...

  • Head of Customer Experience

    4 weken geleden


    Amsterdam, Noord-Holland, Nederland Tellent Voltijd

    About the RoleThe Head of Customer Experience Benelux will be responsible for leading and scaling the customer service operations to drive customer satisfaction, retention, and growth. This role will oversee the Onboarding, Support, Key Accounts and Strategic Account Management teams, working closely with product and sales teams to increase Net Revenue...


  • Amsterdam, Noord-Holland, Nederland Corecruitment Voltijd

    Job Title: Customer Experience DirectorLocation: Amsterdam, NetherlandsSalary: €4000 gross per monthAbout the RoleWe are seeking an experienced and charismatic leader to join our team as a Customer Experience Director. As a key member of our operations team, you will be responsible for delivering exceptional guest experiences while leading a...


  • Amsterdam, Noord-Holland, Nederland Cartier Voltijd

    We are seeking a skilled Customer Relationship Manager to join our team at Cartier, where you will have the opportunity to make a lasting impact on our customers' experiences.About UsAt Cartier, we pride ourselves on providing exceptional customer service and building long-lasting relationships with our clients. As a Customer Relationship Manager, you will...


  • Amsterdam, Noord-Holland, Nederland Idean Voltijd

    About the RoleWe are seeking an experienced Customer Experience Strategist to join our team in Customer Transformation. This role is responsible for delivering customer-centric solutions that drive business growth and customer satisfaction.Key ResponsibilitiesDevelop customer experience strategies that align with business objectivesLead cross-functional...


  • Amsterdam, Noord-Holland, Nederland Idean Voltijd

    About the RoleWe are seeking an experienced Customer Experience Strategist to join our team at Idean. As a key member of our Customer Transformation team, you will be responsible for delivering high-quality customer experience strategies and solutions to our clients.Key ResponsibilitiesDevelop and implement customer experience strategies that drive business...


  • Amsterdam, Noord-Holland, Nederland ING Voltijd

    At ING, we're seeking a Customer Journey Expert to join our team. This role is ideal for individuals with experience in product management and customer journey development.About the RoleThe Customer Journey Expert will contribute to ING's mission of becoming a top-notch service provider for its customers. The expert will work closely with the Product Owner,...


  • Amsterdam, Noord-Holland, Nederland Aesop Voltijd

    Unlock Your Potential as a Customer Experience SpecialistWe are seeking an exceptional individual to join our team as a Customer Experience Specialist. This is a part-time role, approximately 25 hours per week, including weekends, with an on-site working pattern.About UsAesop is a global retail organisation dedicated to providing professional development and...


  • Amsterdam, Noord-Holland, Nederland Lemonade Voltijd

    About the RoleWe're seeking a highly motivated and empathetic Customer Experience Specialist to join our team at Lemonade. As a Customer Experience Specialist, you will be responsible for providing surprisingly delightful customer care to our customers, while working alongside some of the best talent from the tech and insurance industries.Key...


  • Amsterdam, Noord-Holland, Nederland Lemonade Voltijd

    About the RoleWe're seeking a highly motivated and empathetic Customer Experience Specialist to join our team at Lemonade. As a customer-centric tech company, we're revolutionizing the insurance industry with a smart, instant, and delightful experience.In this role, you'll provide surprisingly delightful experiences to our customers through various channels,...


  • Amsterdam, Noord-Holland, Nederland H&M Group Voltijd

    At H&M Group, we're driven by a passion for fashion and a commitment to making a positive impact. Our brand DNA of Empowering, Brave, Friendly, and Fun is at the heart of everything we do.We're seeking an ambitious Sales Advisor to join our team as a Customer Experience Ambassador. In this role, you'll be responsible for delivering exceptional customer...