Customer Experience Strategist
4 uur geleden
We are seeking a skilled Customer Experience Strategist to join our team in Rotterdam, Netherlands.
About the RoleIn this challenging position, you will be responsible for developing and implementing digital customer experience strategies for national and international clients. Your focus will be on enhancing customer experience, loyalty, change management, and transformation.
Key Responsibilities:- Develop and execute customer experience strategies
- Guide clients through change management and transformation
- Collaborate with interdisciplinary teams on diverse projects, including CRM, loyalty programs, and marketing automation
- Provide expert advice and strengthen client relationships
- Support business development and participate in pitches
To succeed in this role, you will need:
- A HBO/Higher Vocational Education degree and 7+ years of relevant experience
- Fluency in Dutch and English (Dutch required)
- A strategic thinker with strong analytical skills
- Excellent communication and project management abilities
- Experience with technology and data in the CX field
- Commercially driven with experience in business development
- A proven ability to manage and mentor team members
Merkle, a dentsu company, powers the experience economy. As the only integrated experience consultancy in the world with a heritage in data science and business performance, we deliver holistic, end-to-end experiences that drive growth, engagement, and loyalty.
What We OfferWe offer a dynamic work environment, a competitive salary of around €60,000 - €80,000 per year, and excellent fringe benefits. Our office is located in the heart of Rotterdam, and we provide a hybrid work model, allowing you to balance your work and personal life.
Why Join Us?You will have the opportunity to work with renowned brands, develop your skills, and grow your career in a successful company. Our team is passionate about delivering exceptional customer experiences, and we value creativity, collaboration, and innovation.
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