Senior Customer Experience Specialist
2 weken geleden
Ben jij een gepassioneerde leider die gedreven wordt door het leveren van top service aan onze klanten en het optimaliseren van processen? Wij zijn op zoek naar een fulltime Senior Customer Experience & Data Specialist voor ons team bij Jacobs Douwe Egberts Professional (B2B) in Utrecht.
Wat ga je doen?Als Senior Customer Experience & Data Specialist ben jij de drijvende kracht achter ons Customer Experience team, waarbij excellentie in service voorop staat. Je bent verantwoordelijk voor de correcte end-to-end afhandeling van klantvragen, verzoeken en het beheren en verwerken van de klantcontracten in het systeem. Ook NPS en Customer Engagement vallen onder de verantwoordelijkheid van de afdeling.
Functie-eisen- Je hebt HBO en/of WO werk- en denkniveau
- Je hebt minimaal 2 jaar relevante werkervaring
- Je kan coachend leidinggeven
- Je bent klantgericht
- Je bent analytisch en data gedreven
- Je hebt resultaatgericht en in staat ownership te pakken
Bij Jacobs Douwe Egberts krijg je de kans om deel uit te maken van een dynamische en ambitieuze omgeving waarin jouw bijdrage wordt gewaardeerd en erkend. Je werkt samen met gelijkgestemde collega's die gedreven worden door passie en innovatie. Naast een competitief salaris bieden wij een uitgebreid pakket aan arbeidsvoorwaarden, waaronder:
- Een salaris van min €3496 en max €4661 bruto per maand op basis van een fulltime dienstverband;
- 25 vakantiedagen en 12 ADV dagen;
- Goede pensioenregeling;
- Korting op de producten van JDE.
Wij kijken ernaar uit om jouw talenten te ontdekken en te verwelkomen in ons team.
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