IT Support Specialist

2 weken geleden

Kerkrade, Limburg, Nederland Boston Scientific Voltijd

About the Role:

As a key member of the Boston Scientific team, you will be responsible for providing first-line and second-line IT support for the distribution center in Kerkrade and regular users in the Netherlands. This includes supporting the office and its users, as well as our remote sales team and home workers with any IT-related issues they may encounter.

Key Responsibilities:

  • Troubleshoot any IT issues related to the warehouse and ensure the smooth operation of the warehouse in all circumstances.
  • Troubleshoot hardware and software issues for onsite and remote users.
  • Set up new hire equipment and provide user training.
  • Support and troubleshoot video conferencing systems onsite.
  • Initiate and implement regular hardware refresh projects.
  • Maintain and support all IT equipment – desk setups, printers, access points, etc.

Requirements:

  • Bachelor's degree in IT, big data, or equivalent – preferable but not essential.
  • 4+ years of work experience supporting a production environment, end users in a corporate and remote environment.
  • Proactive, creative problem-solving mindset, result-oriented, and a true team player.
  • Customer-focused and working off own initiative.
  • Availability to travel abroad on occasion.
  • Excellent Windows 10 and 11 knowledge.
  • Excellent Office 365 knowledge in a corporate environment.
  • Knowledge of Apple hardware, setup, and support.
  • Superb communication skills (training, presentations, learning).
  • Excellent problem resolution and analytical skills.
  • Able to follow stringent corporate processes, procedures, and policies.
  • Extensive experience in remote support and troubleshooting.
  • Experience in supporting the use of AV-technology such as Zoom, Webex, Teams, etc.
  • Good Project Management and Time Management skills.
  • Good knowledge of TCP/IP and LAN/WAN technology knowledge.
  • Ability to adapt to new technology quickly.

About Boston Scientific:

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate.

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