Commercial Operations Manager

5 dagen geleden

Amsterdam, Noord-Holland, Nederland Choice Hotels EMEA Voltijd

The Commercial Operations Manager role at Choice Hotels EMEA is a dynamic position that requires a commercial mindset and a passion for driving growth. You will be responsible for managing one or more regions, fostering strong relationships between franchisees and the corporate office, and delivering top-tier support and service.

Key Accountabilities:

  • Regularly analyze hotel portfolios to identify top-performing hotels and develop targeted strategies to optimize results.
  • Collaborate with high-value hotels to establish annual commercial and operational goals, ensuring effective communication of strategies and resource needs.
  • Lead performance improvement initiatives by applying proven commercial best practices and engaging additional commercial support when needed.
  • Provide training and guidance to commercial stakeholders within the portfolio properties to ensure they are equipped to implement strategies effectively.

Operational Focus:

  • Build and maintain strong relationships with franchisees through regular meetings and site visits to support alignment and performance.
  • Develop and maintain an operational improvement plan based on Medallia feedback to help achieve the EMEA LTR targets.
  • Execute Property Improvement Plans as requested, inspections, writing and implementation checks.
  • Record key conversations, action plans, and activities in Salesforce to ensure internal stakeholders have up-to-date franchisee information.
  • Assist the Helpdesk with onboarding processes and conduct handover sessions after the onboarding period to build a strong foundation with newly onboarded hotels.

Essential Skills:

  • 7+ years' progressive work-related experience in hotel industry experience related to operations or commercial, hotel franchising.
  • Highly pragmatic, look for continuous improvement with a commercial mindset.
  • Strong training, consulting, administrative and persuasion skills with superior time and follow-through management.
  • Self-motivated, organized, and able to balance multiple project support requests with the requisite priority.
  • Use of MS Office applications; strong in Microsoft Excel, understanding of Property Management Systems (PMS) – Preferred.
  • Must have strong business acumen and excellent analytical skills.
  • Be an outstanding communicator who has a native or idiomatically fluent level of English and Spanish.
  • Ability to travel 35%.

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