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Duty Management Trainee

2 maanden geleden

SchipholRijk, Nederland Radisson Blu Hotel, Amsterdam Airport, Schiphol Voltijd
About the Role

We are seeking a highly motivated and enthusiastic Duty Management Trainee to join our team at the Radisson Blu Hotel, Amsterdam Airport, Schiphol. As a key member of our operations team, you will assist and support the Managers on Duty at the Front Office, in Housekeeping, F&B and Kitchen.

Key Responsibilities
  • Assist in the operational departments where needed
  • Give tours in the hotel
  • Welcoming VIP's and escorting them to their rooms
  • Correctly and hospitably addressing guests, as well as answering questions and giving information about various subjects
  • Know sights or important cities in the direct surroundings
  • Taking appropriate actions to solve guest's complaints
  • Checking public areas on tidiness and safety
  • Doing spot-checks on the quality of tidiness in rooms and reporting this, by letter to the Executive Housekeeper
  • Addressing guests and giving information to guests
  • Support departmental plans and objectives, where hotel initiatives & targets are achieved
  • Write reports involving security related incidents and guest or employee accidents.
  • Carrying out own projects related to the improvement of the operational departments, in consultation with the General Manager
  • Being aware of all Front Office, Housekeeping, F&B and kitchen procedures and knowing how to act upon these procedures
  • Contributing in improving the operation of the departments by giving suggestions concerning the processes and procedures to the Head of Department
  • Leading, managing, supporting and coaching receptionists, Front Office Trainees, F&B All-rounders and Room Attendants.
Requirements
  • Follows a hotel school study at HBO level
  • Has experience in the hospitality industry and has general knowledge of the activities within the different departments
  • Dominates the English language, spoken and written. Knowledge of a second language will be seen as a plus
  • Can work independently as well as in a team
  • Is a self-starter, guest-oriented, organized, stress-resistant, flexible, solution-oriented and proactive.
What We Offer
  • An internship allowance of €750 per month
  • Free parking spots or free hotel's shuttle bus from and to Schiphol
  • Complimentary meal on duty in the staff canteen
  • Discounts in all the Radisson Hotels all over the world and 50% discount on Food & Beverage within the Radisson Hotels in the Netherlands.
  • Great staff activities and parties
  • Career possibilities within the Radisson Hotel Group

We are a dynamic and international hotel chain, and we are looking for someone who is passionate about delivering exceptional service and making every moment matter for our guests. If you are a motivated and enthusiastic individual who is looking for a challenging and rewarding internship, we encourage you to apply for this exciting opportunity.