Support Agent

1 dag geleden

Den Haag, Zuid-Holland, Nederland Europol Voltijd

Organisational Context

This selection procedure aims to establish a reserve list of successful candidates, which may also be used to fill posts funded by external revenue sources. It is anticipated that the reserve list will be utilized in Q4 of 2024/Q1 of 2025. Europol retains the right to select candidates for similar posts within the organisation, as business needs require.

Purpose of the Post

The incumbent will provide general administrative and office support tasks across Europol, including tasks related to projects funded by external assigned revenue. This role may involve performing functions and duties comparable to those outlined in the vacancy notice, in line with the required skills and competencies.

Reporting Lines

The incumbent will report to a (Senior) Specialist and/or Head of Unit/Department. The incumbent will be responsible for carrying out the following main functions and duties:

  • Perform general administrative and office support tasks;
  • Keep track of pending files and monitor outstanding tasks, deadlines, and requests;
  • Assist with the preparation of meetings and follow-up, including preparation of documents, archiving files, and taking minutes related to the area of work;
  • Manage common mailboxes, handle incoming and outgoing internal and external mail, and handle telephone calls;
  • Assist in drafting memos and other correspondence, register correspondence in the electronic document management system, and archive documents;
  • Keep the diary of the Unit/Department up to date and schedule various internal and external meetings;
  • Perform any other duties in the area of competence as assigned by line management.

Requirements - Eligibility and Selection Criteria

Eligibility Criteria

Candidates must:

  • Be a national of one of the Member States of the European Union and enjoy full rights as a citizen;
  • Have fulfilled any obligations imposed by the applicable laws on military service;
  • Produce appropriate character references as to his or her suitability for the performance of the duties;
  • Be physically fit to perform the duties pertaining to the position;
  • Produce evidence of a thorough knowledge of one of the languages of the Union and a satisfactory knowledge of another language of the Union to the extent necessary for the performance of the duties.

Selection Criteria

Candidates must possess the following qualifications:

  • Recent secretarial and/or practical office support experience;
  • Recent experience in drafting secretarial correspondence in English;
  • Diary management experience;
  • Experience using office support software (spreadsheets, email, word processing, presentations);
  • Experience organizing meetings.

Professional Knowledge

Candidates must possess:

  • Ability to perform general office support activities;
  • Ability to draft documentation in English;
  • Ability to handle confidential information.

General Competencies

Candidates must demonstrate:

  • Very good communication skills in English, both orally and in writing;
  • Keen eye for detail with the ability to maintain standards of accuracy under pressure of tight deadlines;
  • Competent user of Microsoft Office applications (MS Word, Excel, PowerPoint, and Outlook) and the internet;
  • High degree of commitment and flexibility;
  • High level of customer and service-orientation;
  • Good administrative and organisational skills;
  • Ability to work well under pressure, both independently and in a team;
  • Good interpersonal skills, including the ability to effectively liaise with other departments, groups, and teams as well as with external partners;
  • Ability to work effectively in an international and multi-cultural environment.

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