Senior Groups, Meetings, Events and Sales Manager
2 dagen geleden
We are seeking a highly skilled Senior Groups, Meetings, Events and Sales Executive to join our dynamic team at Regional Office The Netherlands. As a key member of our Meetings & Events department, you will play a crucial role in securing efficiency in communicating event details to hotel operations teams, while also contributing to the success of each group and event.
Key Responsibilities- Prepare weekly and daily reports to ensure smooth operations within the GM&E Team.
- Ensure timely and accurate distribution of weekly sheets/Banquet Event Orders (BEOs) and daily changelogs to hotel Operation teams.
- Maintain the highest standards of business processes as per Standard Operating Procedures (SOPs).
- Review group departures and outstanding balances on a daily basis.
- Load enquiries into Opera, manage booking status, and support activities as required, while upholding GM&E best practices.
- Ensure billing/payment methods are considered and deposit schedules are loaded into Opera Sales & Catering upon receipt of signed contracts.
- Manage Group Leisure enquiries, exploring upselling opportunities and communicating with relevant departments.
- Audit blocks and maintain a filing system in accordance with departmental procedures.
- Actualize Leisure Groups Free of Charge Policy credit on a monthly basis and reconcile Opera charges with the support of the GM&E team and Operations.
- Issue Group bookings final invoice within 5 working days from group departures.
- Follow up on outstanding Accommodation/No Show/Cancellation charges/postings in Opera in accordance with the Group Agreement.
- Prioritize workload and manage time effectively to ensure all tasks are completed within required deadlines and in accordance with PPHE brand standards.
- Follow guidance and instructions from the leadership team, supported by the company's Standard Operating Procedures.
- Communicate effectively with internal and external guests/clients/agents via written correspondence, phone, and face-to-face interactions.
- Ensure all activities are in compliance with national laws and regulations, management decisions, and PPHE Hotel Groups operating policies, processes, and procedures.
Regional Office The Netherlands is a leading hospitality company renowned for creating memorable moments for both leisure and business travelers. Our stylish guest rooms, versatile meeting facilities, award-winning restaurants, and bars make us the perfect choice for any occasion.
Apply now and be a part of our dynamic team
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