Senior Groups, Meetings, Events and Sales Professional
5 dagen geleden
Job Summary
We are seeking a highly skilled Senior Groups, Meetings, Events and Sales Executive to join our dynamic team at Regional Office The Netherlands. As a key member of our Meetings & Events department, you will play a crucial role in securing efficiency in communicating event details to hotel operations teams and supporting the team in tasks such as billing and reports.
Key Responsibilities
- Prepare weekly and daily reports to ensure smooth operations within the GM&E Team.
- Ensure timely and accurate submission of weekly sheets/Banquet Event Orders (BEO's) and daily changelogs to hotel Operation teams.
- Maintain the highest standards of business processes as per Standard Operating Procedures (SOP's).
- Review group departures and outstanding balances on a daily basis.
- Load enquiries into Opera, manage booking status, and support activities as required, while upholding GM&E best practices.
- Ensure billing/payment method consideration and deposit schedule loading into Opera Sales & Catering upon receipt of signed contracts.
- Manage Group Leisure enquiries as required by management, exploring upselling opportunities and communicating with relevant departments.
- Audit blocks and maintain a filing system in accordance with departmental procedures.
- Actualize Leisure Groups Free of Charge Policy credit on a monthly basis and apply adjustments as required.
- Reconcile Opera charges with backups and support from the GM&E team and Operations.
- Issue Group bookings final invoice within 5 working days from group departures.
- Follow-up and apply outstanding Accommodation/No Show/Cancellation charges/postings in OPERA in accordance with the Group Agreement.
- Prioritize workload and manage time effectively to ensure all tasks are completed within required deadlines and in accordance with PPHE brand standards.
Requirements
- Strong communication and organizational skills.
- Ability to work effectively in a team environment.
- Proficiency in Opera and other relevant systems.
- Knowledge of Standard Operating Procedures (SOP's) and PPHE brand standards.
- Ability to maintain confidentiality and handle personal information ethically.
About Us
Regional Office The Netherlands is a leading hospitality company that creates memorable moments for leisure and business travelers. Our stylish guest rooms and versatile meeting facilities are complemented by award-winning restaurants and bars. We are committed to providing exceptional service and exceeding our guests' expectations.
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