Customer Service Coordinator

1 maand geleden


Rotterdam, Zuid-Holland, Nederland Hapag-Lloyd AG Voltijd
Customer Service Support Coordinator

About Hapag-Lloyd

We are a leading liner shipping company with a fleet of 287 modern container ships and a total transport capacity of 11.9 million TEU. Our global network spans 139 countries, with 400 offices and 13,500 employees. We offer fast and reliable connections between over 600 ports worldwide.

Our Rotterdam office is a key hub in our global network, strategically located near the Port of Rotterdam. We are looking for a colleague who can take our Customer Service department to the next level.

Key Responsibilities:

  • Deliver high-quality customer service
  • Handle customs activities, including export/import manifests and in-bond handling
  • Monitor customs rejections and acceptances
  • Handle House Bill mismatches
  • Follow standard processes and new requirements as communicated by management

Requirements:

  • At least MBO thinking and working level
  • At least 2 years' experience in a similar position or interest in shipping
  • Excellent command of the Dutch language and good command of the English language both verbally and in writing
  • Ability to work well with common IT systems and applications

We are looking for a colleague who is extremely customer-oriented, flexible, and communicatively strong. If you are a team player with an analytical mind and can work well under time pressure, we would like to hear from you.



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