Customer Experience Manager
4 weken geleden
Als Customer Experience Manager zet je je elke dag in om de wens van de klant en de medewerker te overtreffen. Je bent verantwoordelijk voor de NPS-score van de winkel en analyseert deze om actieplannen te definiëren. Je leidt, motiveert en coacht het team om de beste customer journey te bieden aan onze klanten.
Wie ben jij?We zoeken een echte teamspeler die inspirerend, motiverend en coachend kan leiden. Je bent een talent op gebied van klanttevredenheid en hospitality en deelt deze passie graag met onze medewerkers. Je helpt samen met jouw collega's de nodige commerciële organisatiedoelstellingen te behalen.
Over onsWe zijn de nummer één in de BeNeLux en in Europa. We beïnvloeden hoe mensen technologie ervaren en gebruiken. Wij maken het verschil. We zijn er voor onze klanten, via alle kanalen. We leggen uit, inspireren en enthousiasmeren. We zijn altijd in beweging. Samen met onze fantastische medewerkers creëren we de winkelervaring van de toekomst.
Additional BenefitsBij MediaMarkt kan je echt jezelf zijn. Daarnaast bieden wij jou:
- Een baan waarin je veel verantwoordelijkheid krijgt en zelf met ideeën komt;
- Uitzicht op een vaste baan;
- Een baan bij MediaMarkt is veelzijdig en afwisselend, bij ons is geen dag het zelfde;
- Ruimte voor persoonlijke en professionele ontwikkeling mede door middel van onze eigen Academy app en toegang tot de online trainingen van GoodHabitz.
Locatie: Middelburg
Media Markt Middelburg
Departement: Store - Back Office
Entrylevel: Medior
Type van Werkgelegenheid: Full Time
Werktijden: 38
Persona: Job Requisition Store Manager
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Customer Experience Manager
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