Customer Service Representative
6 dagen geleden
About Eastman
Eastman is a global leader in specialty materials, dedicated to enhancing the quality of life through innovative products and solutions. With a commitment to safety and sustainability, we work with customers to deliver exceptional results.
The Role
As a Customer Service Representative, you will be the primary point of contact for our customers, providing exceptional service and support throughout the Order to Cash process. You will work closely with internal stakeholders, including Sales, Product Management, and Logistics, to deliver results that align with our business strategy.
Key Responsibilities
- Manage the entire Order to Cash process for a dedicated customer and product portfolio
- Handle and coordinate customer requests in line with company policies and procedures
- Collaborate with internal business partners, including Account Management, Planning, and Logistics, as well as the Operation Center
- Provide daily interaction with external customers through verbal and written communication
- Participate in internal projects and contribute to process improvements
Requirements
- Bachelor's Degree or equivalent
- Previous experience in Customer Service, Supply Chain, Logistics, or Internal Sales in an international environment
- Experience with Order to Cash process in SAP/ERP system and/or Sales Force
- Fluency in English, German, or Spanish, with additional EU language proficiency preferred
- Strong commercial acumen and analytical skills
About You
We are looking for a highly motivated and customer-focused individual who is passionate about delivering exceptional service and support. If you have a strong commercial acumen and excellent communication skills, we encourage you to apply.
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