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Customer Experience Specialist
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Amsterdam, Noord-Holland, Nederland Lemonade Voltijd{"h2": "Delightful Customer Care at Lemonade ", "p": "At Lemonade, we're on a mission to revolutionize the insurance industry with a customer-centric approach. As a Customer Experience Specialist, you'll play a crucial role in providing surprisingly delightful experiences to our customers through all our channels. ", "ul": [{"li": "Advocate for our community...
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Customer Experience Specialist
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Amsterdam, Noord-Holland, Nederland Lemonade Voltijd{"h2": "Delightful Customer Care at Lemonade ", "p": "At Lemonade, we're on a mission to revolutionize the insurance industry with a customer-centric approach. As a Customer Experience Specialist, you'll play a crucial role in providing surprisingly delightful experiences to our customers through all our channels, including email and phone. ", "ul": [{"li":...
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Customer Experience Specialist
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Customer Experience Specialist
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Customer Experience Specialist
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Customer Experience Specialist
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Customer Experience Specialist
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Customer Experience Specialist, French Market
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Customer Experience Specialist
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Amsterdam, Noord-Holland, Nederland MSX INTERNATIONAL VoltijdJob Title: Customer Experience AdvisorJoin our team at MSX International and be part of a dynamic and innovative company that is shaping the future of the automotive industry!We are looking for a highly motivated and customer-focused individual to join our team as a Customer Experience Advisor. As a key member of our team, you will be responsible for...
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Customer Experience Specialist, French Market
2 maanden geleden
Amsterdam, Noord-Holland, Nederland Lemonade Voltijd{"h2": "Delightful Customer Experience Specialist", "p": "At Lemonade, we're revolutionizing the insurance industry with a customer-centric approach. As a Customer Experience Specialist, you'll be the face of our company, providing surprisingly delightful support to our customers in French.Your day will be filled with adapting your style of support to meet...
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Customer Experience Specialist
1 week geleden
Amsterdam, Noord-Holland, Nederland Print VoltijdAs a Customer Experience Specialist in Denmark, you will be responsible for delivering exceptional customer service and ensuring that our customers receive the right help and support. Your role will involve working closely with customers via phone, chat, or email, and helping colleagues resolve escalations. You will also be responsible for switching between...
Customer Experience Specialist
2 maanden geleden
About Aesop
Aesop is a global retail organisation that has been cultivating an inspiring and inclusive environment for over 35 years. We offer professional development and advancement opportunities to complement career goals and aspirations.
Our Approach
We take a meticulous approach to skin care, using only the most efficacious ingredients to create formulations that stir the self and senses. This same attention to detail is applied during our recruitment process, seeking out considered and inspired individuals with a wealth of perspectives who bring out the best in themselves and others.
Our Values
We aim to strike the right balance between people, planet, and profit, actively reducing our footprint on the planet that generously sustains us. We are committed to building a more sustainable and inclusive society.
Role Purpose
As a Retail Consultant, you will embody our desire to engage, listen, and guide customers to products that are relevant to them. You will welcome customers into our spaces and through intentional interactions deepen the way our products are experienced. In demonstrating products that address customer needs, you will deliver an exceptional, inclusive customer experience that contributes to our overall commercial success.
Key Responsibilities
- Fluency in Dutch and English
- Experience operating within a customer service role or environment
- Effective selling skills and the ability to drive commercial outcomes
- History of successfully participating in and contributing to a team
- Demonstrated ability to utilise empathy to manage interpersonal relationships and contribute to a positive and inclusive experience for all
- Open mindset and deep curiosity seeking to understand others, listen without judgement, and act on diverse perspectives
- Strong communication and problem-solving skills
- Working knowledge of skin care and skin care industry (advantageous)
- Knowledge of hair care, body care, fragrance, and home categories (advantageous)
What We Offer
We take a holistic approach to employment, promoting professional development, career growth, employee wellbeing initiatives, and encouraging deep connections with the local community through the Aesop Foundation, volunteering, and matched giving programs. Employee benefits include:
- Generous product discount allowance and bi-annual complimentary product allocation
- Bonus opportunity based on personal and business performance
- Suite of options to aid development, including complimentary access to LinkedIn Learning, in-house Product and Core skills training, and study support opportunities
- Access to employee assistance programs, complimentary subscription to Headspace mindfulness app, and summer wellness leave options
- Enhanced Europe Parental Leave
- We offer a substantial holiday allowance up to 25 days per year plus Public Holidays
- 13th Month in the month of June of each year
- Commuting allowance
- L'ORÉAL x AESOP employees events and discounts
About Us
Aesop is committed to attracting, developing, and retaining the very best people by offering a creative and inclusive workplace where talent is truly recognised and rewarded. We are committed to promoting inclusion for all with the belief that diversity, inclusion, and belonging play an important role in the success of our organisation. We actively encourage everyone to consider becoming a part of our journey.
