IT Support Specialist
7 uur geleden
D-ploy is a leading IT and Engineering Solutions company operating across the EMEA region, including Switzerland, Germany, Czech Republic, Austria, UK, and the USA. We deliver innovative and superior services and solutions to numerous industry-leading clients.
We pride ourselves on building trusted partnerships within the IT community, optimizing our customers' productivity, and contributing to their success and value. Our goal is to create value where IT counts.
As an engaging, flexible, and solution-oriented individual, you will become part of a dynamically growing and international organization. Your key responsibilities will include:
- Providing technical assistance related to computer hardware, software, mobile devices, and other tech tools
- First and second-level technical support – calls/tickets/user interaction
- Responding promptly to IT-related questions from end-users
- Reliable documentation of all end-user interactions in the customer ticket system 'Service Now'
- Creating, maintaining, and utilizing knowledge articles
- Providing IT onboarding trainings to new starters
- Contributing to continuous improvement initiatives
The ideal candidate will have:
- Fluent Dutch and English language skills, with other languages being a plus
- At least 2 years of experience in a similar role
- Strong problem-solving and analytical abilities
- Excellent communication skills and customer orientation
- Attention to detail and ability to multi-task, handling multiple stakeholders
- Ability to prioritize and willingness to work self-sufficiently and well-organized
- Team player and supportive personality
- Experience in regulated IT environments (GxP) is a plus
- Able to provide a criminal record not older than 3 months
In return, D-ploy offers a competitive salary of approximately $60,000 - $80,000 per year, depending on location and experience. Benefits include:
- Broad range of activities, tasks, and projects
- Flexible working conditions
- Fishing for Friends program – our referral program
- Further development and professional advancement
- Friendly and international working environment
- Company-sponsored events
This role is perfect for individuals passionate about delivering exceptional IT services and solutions.
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