Solar Energy Support Professional
1 dag geleden
Emaldo ApS is a leading green-tech company that empowers the transition to renewable energy. We are seeking a skilled Solar Energy Support Professional to join our team.
About the RoleThis full-time position, based in Amsterdam, will be the primary point of contact for installers and partners requiring technical assistance with our solar and battery storage products. The successful candidate will answer phone calls and emails related to installation, configuration, troubleshooting, and maintenance, ensuring quick and accurate resolutions.
The ideal candidate will work closely with the Country Manager, sales team, and product engineers to maintain high customer satisfaction and uphold Emaldo's reputation for reliable, innovative products.
Key Responsibilities- Provide technical support via phone and email to installers, contractors, and other stakeholders.
- Diagnose and troubleshoot hardware and software issues related to solar panels, inverters, battery storage systems, and associated monitoring platforms.
- Maintain an internal knowledge base of solutions, troubleshooting guides, and best practices.
- A minimum of 2+ years' experience in technical support or a similar customer-facing technical role.
- Prior experience in solar PV, battery storage, or broader renewable energy systems is preferred.
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