Customer Care Specialist
2 weken geleden
Werken als Customer Service Medewerker
Bij Raaak Personeel zijn wij op zoek naar een gedreven Customer Service Medewerker die klantgericht, service-minded en resultaatgericht is. Als medewerker in onze Customer Service afdeling ben jij het eerste aanspreekpunt voor klanten uit de farmaceutische sector. Je ondersteunt hen bij alle vragen en storingen rondom het softwaresysteem dat zij gebruiken binnen de eerstelijnszorg.
Verantwoordelijkheden
Als Customer Service Medewerker ben jij verantwoordelijk voor het oplossen van vragen en storingen van klanten via telefoon, chat en het online klantenportaal. Je geeft direct antwoord op vragen en schakelt een ervaren collega in voor ondersteuning wanneer nodig. Je bent verantwoordelijk voor het opbouwen van sterke relaties met klanten en draagt bij aan klantloyaliteit.
Requirements
We zoeken een medewerker met minimaal HBO werk- en denkniveau of een studie in de richting van ICT of Farmacie. Je hebt minimaal 1 jaar ervaring in een soortgelijke functie en bent minimaal 32 uur per week beschikbaar. Je bent een gedreven professional die nauwkeurig, loyaal en toegewijd te werk gaat. Omdat je veel klantcontact hebt, is een uitstekende beheersing van de Nederlandse taal belangrijk.
Wat bieden wij?
Je krijgt een salaris tussen €2500,- en € 3200,- bruto per maand afhankelijk van je ervaring en niveau. Daarnaast krijg je €500,- persoonlijk budget, 26 vakantiedagen met de mogelijkheid om 5 vakantiedagen bij te kopen (naar rato), 8,33% vakantiegeld en reiskostenvergoeding van €0,23 per kilometer. Je krijgt ook de mogelijkheid om te groeien aan de hand van talentprogramma's die worden aangeboden.
Wil je meer informatie?
Neem contact op met Michelle voor meer informatie.
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