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Customer Support Specialist Nordics
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Maastricht, Limburg, Nederland Bayer VoltijdCustomer Support Specialist NordicsYou will be working in a dynamic team of 16 colleagues in our international Order To Bill department in Maastricht. As an ambassador for our Bayer Medical Care BV organization, you will ensure that Bayer's direct customers receive the best service possible.Responsibilities and GoalsIncrease customer satisfaction and build...
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Customer Support Specialist Nordics
2 maanden geleden
About the Role
We are seeking a highly motivated and customer-focused individual to join our dynamic team as a Customer Support Specialist Nordics. As a key member of our Order to Bill department, you will play a crucial role in delivering exceptional customer service to our internal and external customers across the globe.
Key Responsibilities
- Act as the first point of contact for customers, providing timely and effective support via various channels, including phone, email, and chat.
- Work closely with cross-functional teams to resolve customer complaints and issues, ensuring a high level of customer satisfaction.
- Support the Order to Cash process by executing order intake and entry, confirmation, and coordination with credit management, supply chain, and logistics.
- Collaborate with global and local functions to organize and execute orders, ensuring seamless customer experience.
Requirements
- Recent graduate or experience in a business-related field.
- Excellent communication and interpersonal skills, with a strong focus on customer service.
- Ability to work under pressure, prioritize tasks, and manage multiple projects simultaneously.
- Proficiency in MS Office, with experience in SAP applications a plus.
- Fluency in English and Swedish or Norwegian, with Finnish language skills a valuable asset.
What We Offer
- A competitive gross monthly salary between €2900 and €3100, depending on education and work experience.
- An additional 8% holiday allowance, year-end premium, and bonus based on company results.
- 34 days of leave, with the option to work from home and a solid retirement plan.
- An inspiring working environment with professional and committed colleagues, and opportunities for career growth and development.
How to Apply
If you are a motivated and customer-focused individual looking for a new challenge, please submit your resume and cover letter in one document. We look forward to hearing from you
