Customer Service Associate
2 weken geleden
**At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.**
**Why you should join**:
TE Connectivity's Customer Care Teams handle pre-sales and post-sales service functions, interacting with customers, sales/service representatives via phone, internet, and correspondence. They process transactions, respond to inquiries about TE's products/services, promote/sell offerings, and resolve customer complaints. The role emphasises building strong business relationships through TE's Extraordinary Customer Experience strategy
As a Customer Service Associate within the DDN - Digital Data Networks Business Unit, you play a central role in daily operations, managing order and quote handling from start to delivery. This position involves extensive interaction with customers and TE employees across sales, materials management, quality, product management, manufacturing, and finance. Key responsibilities include delivering on the Extraordinary Customer Experience (ECE) objectives.
**Your main tasks**:
- Maintain regular contact with both internal teams and external counterparts to address ongoing customer inquiries.
- Meet key performance indicators aligned with Business Unit goals, customer satisfaction, and continuous improvement initiatives.
- Oversee the order portfolio, ensuring accurate coordination and execution by collaborating with relevant internal stakeholders.
- Act promptly on customer escalations, with a strong focus on managing open orders and anticipating future demands.
- Support and drive TE’s Extraordinary Customer Experience by fostering effective communication with internal and external customers.
- Contribute to implementing improvements based on customer feedback and evolving business requirements.
- Inform customers proactively about any delayed shipments and collaborate on solutions to avoid supply shortages.
**Your ideal background**:
- Strong written and spoken English; additional languages are a plus
- Excellent time management, prioritization, and organizational skills
- Flexible and adaptable to changing priorities and business needs
- Team-oriented with the ability to work independently
- Experience with SAP is an advantag
LI-HYBRID
**ABOUT TE CONNECTIVITY**:
TE Connectivity plc (NYSE: TEL) is a global industrial technology leader creating a safer, sustainable, productive, and connected future. Our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, energy networks, automated factories, data centers, medical technology and more. With more than 85,000 employees, including 9,000 engineers, working alongside customers in approximately 130 countries, TE ensures that EVERY CONNECTION COUNTS.
**WHAT TE CONNECTIVITY OFFERS**:
We are pleased to offer you an exciting total package that can also be flexibly adapted to changing life situations - the well-being of our employees is our top priority
- Competitive Salary Package
- Performance-Based Bonus Plans
- Health and Wellness Incentives
- Employee Stock Purchase Program
- Community Outreach Programs / Charity Events
- Employee Resource Group (ERP)
Across our global sites and business units, we put together packages of benefits that are either supported by TE itself or provided by external service providers. In principle, the benefits offered can vary from site to site
**IMPORTANT NOTICE REGARDING RECRUITMENT FRAUD
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