Customer Service Manager

**:

- Managing Customers, not a department**

**Job description**:
Are you a proactive Customer Service manager with at least 5 years track record in international customer service and/or customer care? Do you want to develop yourself in a mid-sized and young international trade organization within the Food & Beverage industry, where you have the opportunity being responsible for coordination and realization of the customer service optimization and the efficiency improvement that is required in this fast-growing family business? Are you a very good organizer, well-motivated, fast (thinking), self-supporting, flexible, driven, accurate and do you see a challenge in working with multinationals, representing “the voice of our customers”? Then HHOYA invites you to join our team We are looking for a commercial and enthusiastic Customer Service manager.

Based in ‘s-Hertogenbosch -headquarters, the Netherlands you coordinate, being responsible for customer service and customer care. You are part of the international customer service team and work closely together with your colleagues in the supply chain and your colleagues in Beijing, China.

You manage small accounts, and you support the sales managers and take care of the order entry as well. You maintain the customer database and you coordinate the information and data flows between all internal and external parties, prioritize and are always aware of finding bottlenecks and the possibilities for improvement by building and maintaining strong working relationships with internal and external stakeholders. In case of any issues, you priorate and act accordingly. “The Customer is King” is your slogan and you collaborate with them to ensure appropriate and serious handling of any customer issue. Any customer-related issue is handled with the highest priority to assure a long-lasting customer relationship.

**We ask**:
You have a relevant bachelor’s degree customer service management and international commerce within a relevant sector (f.e. FMCG). To do well in this role you need a detailed understanding of customer service and care and international company processes and know how to continuously optimize these processes. You also have excellent communication skills. Your English language skills are excellent, Dutch is a pre.

**Personal characteristics**

You are a good organizer, well-motivated, fast (thinking), self-supporting, flexible, driven, accurate, confident, proactive person with a “can-do” attitude. As a self-starter you are able to organize and prioritize your workload with excellent time management. You are collaborative and enjoy the challenge of successfully achieving goals together. You are critical yet respectful, convincing, without being dominant. You ‘know how to play the game’ of sometimes being strict and sometimes being able to adapt in order to come to a solution. You have a methodical, structured and thoughtful way of working. Furthermore, you have excellent communication skills, enabling you to deal with all types of personalities from different countries and with different cultures, background and/or habits. Above all you are a team player with strong personal values, showing integrity, an open mind and attentive listening skills.

**Company profile**

HHOYA is a Sweetener expert, that offers tailor made sugar reduction solutions to our Food & Beverage customers. With an office in China, HQ in the Netherlands and warehouses in the Netherlands, USA, Canada and Shanghai, Hhoya can offer a One-Stop-Sourcing partner throughout the world.

HHOYA stands for Harmony of HOkke & YAng, a mixed European & Chinese family business, inspired by, and extensive experience in the Food & Beverage industry. HHOYA brings the best of East & West continents together with one goal: Forming the bridge between customer and supplier in a harmonious, reliable and transparent way.

With the expertise of food technology, sourcing, sales, and distribution, HHOYA provides its customers with tailor-made & cost-effective HEALTHY SOLUTIONS. From artificial to natural and organic, HHOYA helps customers to (re-)formulate, to (out)source and to deliver a complete package of products to all the corners of the globe.

The result is a foundation of solid relationships with customers and strong partnerships with suppliers, who highly value HHOYA’s principles and fair business approach. HHOYA’s mission is to offer Harmonious Solutions for All

**We offer**

A lot of variety and challenge and short communication lines in a small and fast-growing company. An international team with a workplace that’s friendly and informal, while being focused and professional. The salary range will be between EUR 50.000 and EUR 65.000 a year (including Holiday allowance), depending on the education

**Acquisition to this vacancy is not appreciated.**

Pay: €50.000,00 - €65.000,00 per year

Application Question(s):

- Living within 50km from the HQ address

**Education**:

- Bachelor's (required