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Customer Service Manager – Europe

4 maanden geleden

Leiden, Nederland Avery Dennison Voltijd
Job Description

Are you a seasoned leader passionate about creating exceptional customer journeys? Do you thrive in fast-paced, international environments where innovation and collaboration are key? If so, this is your chance to revolutionize the workwear industry and leave a lasting impact on our valued customers.

As a Senior Customer Service Manager – Workwear EMEA, you will spearhead our customer-centric initiatives, driving growth and fostering loyalty across the European market. You will be instrumental in shaping our customer service strategy, ensuring we deliver unparalleled support and exceed expectations at every touchpoint.

Your Mission:

  • Champion Customer Obsession: Cultivate a team culture that puts customers at the heart of everything we do.

  • Drive Innovation: Implement cutting-edge solutions to enhance the customer experience, leveraging data and technology to deliver personalized interactions.

  • Collaborate and Inspire: Collaborate with cross-functional teams, including Sales, Marketing, and Product Development, to advocate for customer needs and drive continuous improvement.

  • Empower Your Team: Build a high-performing team of customer experience professionals, fostering their development and growth.

  • Achieve Results: Set ambitious goals, measure progress, and deliver tangible outcomes that drive customer satisfaction and business growth.


Qualifications

Your Expertise:

  • Proven Leadership: A track record of success in leading customer service or experience teams, ideally in a global or multi-regional context.

  • Strategic Vision: Ability to develop and execute comprehensive customer experience strategies aligned with overall business objectives.

  • Change Agent: A passion for driving transformation and embracing new technologies to enhance customer interactions.

  • Data-Driven Decision Making: Strong analytical skills and experience using data to identify insights and drive continuous improvement.

  • Exceptional Communication: Ability to inspire and motivate teams, communicate effectively with stakeholders, and build strong relationships.



Additional Information

Additional information

AVERY DENNISON IS EVERYWHERE YOU LOOK:

We not only embrace change… we drive it.  We work hard, push hard, and take brave risks. Our culture is innovative and collaborative - where bold ideas turn into action. We grow strong talent through stretch opportunities only restricted by your interests.  We are committed to workplace diversity for employees and the business. We are a force for good, imbedded in industries and communities worldwide. We are challenging ourselves and others to reach higher and think bigger to improve the quality of all life. Avery Dennison is a great place to work for everyone. We offer:

  • Workplace Flexibility,

  • Structured learning and development

  • Mentoring program

  • Competitive total rewards

  • Commitment to Sustainability 

At Avery Dennison, we do what we love and we love what we do.

Avery Dennison is an equal opportunity employer.
Please let us know if we can support you with reasonable accommodations throughout the application process by contacting our team via Requestaccomodation@eu.averydennison.com.