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Customer Communication Expert Beverage, Sport Nutrition and Color

4 maanden geleden

Delft, Nederland DSM Voltijd

Job title: Customer Communication Expert

City, country: Delft, the Netherlands

Hybrid/Remote/On Site/:  Hybrid

As the landscape of beverage and sport nutrition evolves towards healthier and more sustainable options, competition in food ingredients intensifies and communications methods rapidly change.

Are you ready for a new challenge? Do you want to make a tangible impact and contribute to creating beverages and sport nutrition that are not only more delicious and playful, but also healthier and more sustainable? Do you want to grab customers’ attention with clear and compelling messaging that resonates?

Then we’re looking for you

The Customer Communication Expert Beverage, Sports Nutrition and Colors is responsible for all customer marketing and communication activities targeted at beverage customers globally. He/she will promote the dsm-firmenich solutions and capabilities, including communication campaigns for industry exhibitions, digital campaigns and product launches with the ultimate goal to grow the business. He/She will be part of a larger global customer marketing team and works closely with the business management, the regional sales teams and strategic marketing. The Customer Communication Expert Beverages , Sports Nutrition and Colors reports to the head of Customer Marketing.

At dsm-firmenich, being a force for good is not optional. Diversity, Equity & Inclusion is a shared responsibility woven into our daily work to not only benefit our People, Customers & Communities but also drive business value. Equal access to opportunities is a given, belonging is a shared feeling, authenticity is celebrated.

Your Key Responsibilities:

Will focus on B2B marketing, but for the sport nutrition segment B2C marketing is relevant. Works closely with the business managers, innovation manager and regional sales teams all over the world to develop and execute a global customer marketing and communication plan in line with business and sales objectives. The plan should include elements such as a clear overall positioning, marketing campaigns, product launches and consumer insights. Is closely involved in the development of value propositions building on relevant customer insights. Secures the implementation of marketing and communication campaigns and monitors progress, evaluates effectiveness, and adjusts accordingly. Works closely with regional marketing managers for local execution. Displays in-depth understanding of marketing communication: Assesses current and future market developments and communication competitor developments and consumer behavior and translates this into useful and pragmatic sales tools. Works closely with regional marketing managers for local execution and other communication experts as well as regional marketing managers within dsm-firmenich to exchange developments and best practices.

We Bring

Empowerment to make meaningful contributions while upholding ethical standards. Recognition and celebration of your efforts and accomplishments. Opportunities for growth and advancement for those who embrace innovation and take initiative. Collaboration with experts in health, nutrition, and beauty to drive progress. Customer-first approach, working with world-renowned brands to turn ideas into impactful solutions. Opportunity to build a career making a significant impact on billions of lives, with the freedom to shape your own path.

You Bring

A bachelor’s or master’s degree in business or marketing with a strong commercial acumen. Will impact and drive the marketing strategy for our products and services. Understands the unique needs of our customer base and develops targeted marketing campaigns to effectively communicate the value of our offerings. Strong background in pragmatic B2B marketing, with a keen understanding of the challenges and opportunities within the food industry. Additional B2C experience is a plus. Experience with digital marketing tools and platforms and eager to lead the segment to more digital. Experience in the beverages industry is a plus. At least 10 years of work experience within business-to-business marketing / communication, preferably in the food industry. Ability to translate business objectives to communication objectives and work on integrated communication campaigns. Results-driven and hands-on strategic thinker, pragmatic mentality, stakeholder management skills and digitally savvy Understands the needs of the different functions (business management, sales, strategic marketing), can work effectively in complex, international environments and matrix organizations, also (partly) virtually. Near-native English language skills – both written and verbal.

Our application process

Interested in this position? Please apply on-line by uploading your resume in English via our career portal by the end of June 2024. For further information, please contact Mimi Phommachak, Recruiter ( )

Equal opportunities commitment

dsm-firmenich is fully dedicated to inclusion because when people feel engaged and empowered, their creativity and innovation drives unprecedented progress. We aim to build a workplace where opportunity really is equal, so everyone can thrive. We do not discriminate: there’s a place for everyone at dsm-firmenich.

As a committed equal opportunity employer, we ensure our recruitment practices are inclusive and fair. We encourage the recruitment of a diverse workforce, representative of the communities in which we work, by using inclusive language, diverse interview panels, diversified sourcing strategies. Selection is based on qualifications, competency, experience, performance history and fit with the team to advance fair and equitable opportunity. 

Employment decisions are based upon job-related reasons regardless of an applicant's race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, age, disability, backgrounds, genetic information, protected veteran status, or any other status protected by law.

We are committed to providing reasonable support for disabled applicants in our recruiting process.