Customer service agent Lynk
2 weken geleden
TheEC Advisor interacts with several departments, systems, and toolsto solve, answer, and ultimately wow our customers. The advisorengages and solves first line interactions on the customerpreferred time and channels, focusing on customer satisfaction,experience, quality, and efficiency.
Working hours
Youwill be working in three shifts in this position:
Morning shift: 10:00 AM – 3:00 PM
Day shift12:00 AM – 5:00 PM
Evening shift 3:00 PM – 7:00PM Functieomschrijving
Are yousomeone who knows how to make other people feel at ease? Whetherit’s providing information, support and service to customers andclients. Going above-and-beyond for customers to create winningexperiences. You love to do it. If that’s the case we have a jobopportunity that might be exactly what you’re looking for Pleaseread further to find out if we’re a match.
Employment agency Manpower is looking for acustomer service agent for Lynk & Co inMaastricht.
In theposition as customer service agent, you will be responding tocustomer queries, concerns, and complaints through various channelssuch as phone, email, chat or in person. You can expect thefollowing activities:
- Providing accurateand timely information to address customer needs
- Investigating and resolving customer issues.Including product or service-related problems
- Collaborating with other departments to ensureprompt and effective resolution
- Developing a deep understanding of theproducts or services offered to effectively assist customers andprovide relevant information
- Recordingcustomer interactions, transactions, comments, and complaints in aclear and organized manner
- Maintainingaccurate and up-to-date customer records
- Adhering to company policies and procedureswhile assisting customers
- Identifyingopportunities to upsell or cross-sell additional products orservices to meet customer needs
- Collaborating with other team members,departments, or supervisors to resolve complex issues and improveoverall customer service processes
This is what youget
- Gross salary between€15.59 and €18.79 per hour
- Job rangingfrom 32 to 38 hours per week, preferably you work 38 hours aweek
- Travel cost reimbursement according toregulations of Lynk & Co
- Pensionaccrual through Manpower
- Access to more than200 courses through the Manpower Academy
- Minimum mbo four thinking- and working level or workingexperience in similar customer facing support roles
- Ability to communicate in speech as well aswriting in English
- Experience withcustomer engagement tools/systems and scheduling tools
- Basic understanding of product offerings tohandle most queries
- Basic understandingof internal IT systems to perform day-to-day tasks
Besides that, you’rea good listener, able to manage emotions and adjust your tone ofvoice to different situations. And organized, able to follow theschedule, and closing transactions according to process. You ensurethat customers feel valued and understood duringinteractions.
Do you feel like you will be a great addition to theteam? Apply now and Manpower will get in touch with you within twoworking days
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Customer Service Agent Lynk
2 weken geleden
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Customer Service Agent Lynk
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Customer Service Agent Lynk
2 weken geleden
Maastricht, Nederland Manpower VoltijdBedrijfsomschrijvingYouwill work at Lynk & Co, a new mobility lifestyle brand that waslaunched in 2015. It is part of the Zhejiang Geely Holding Group,the owner of Volvo Cars. Lynk & Co focuses on offering mobilityfor consumers and companies. Lynk & Co sold 140,000 cars on theChinese market. This makes it the world's fastest growing carbrand. The head office...
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Customer Service Agent Lynk
2 weken geleden
Maastricht, Nederland Manpower VoltijdBedrijfsomschrijvingYouwill work at Lynk & Co, a new mobility lifestyle brand that waslaunched in 2015. It is part of the Zhejiang Geely Holding Group,the owner of Volvo Cars. Lynk & Co focuses on offering mobilityfor consumers and companies. Lynk & Co sold 140,000 cars on theChinese market. This makes it the world's fastest growing carbrand. The head office...
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Customer service agent Lynk
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Maastricht, Nederland Manpower VoltijdVacaturebeschrijving Are you someone who knows how to make other people feel at ease? Whether it's providing information, support and service to customers and clients. Going above-and-beyond for customers to create winning experiences. You love to do it. If that's the case we have a job opportunity that might be exactly what you're looking for! Please read...
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Customer Service Agent Lynk
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Maastricht, Nederland Manpower VoltijdBedrijfsomschrijving You will work at Lynk & Co, a new mobility lifestyle brand that was launched in 2015. It is part of the Zhejiang Geely Holding Group, the owner of Volvo Cars. Lynk & Co focuses on offering mobility for consumers and companies. Lynk & Co sold 140,000 cars on the Chinese
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Maastricht, Nederland Manpower VoltijdBedrijfsomschrijving You will work at Lynk & Co, a new mobility lifestyle brand that was launched in 2015. It is part of the Zhejiang Geely Holding Group, the owner of Volvo Cars. Lynk & Co focuses on offering mobility for consumers and companies. Lynk & Co sold 140,000 cars on the Chinese...
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Customer Service Agent Lynk
2 weken geleden
Maastricht, Nederland Manpower VoltijdBedrijfsomschrijving You will work at Lynk & Co, a new mobility lifestyle brand that was launched in 2015. It is part of the Zhejiang Geely Holding Group, the owner of Volvo Cars. Lynk & Co focuses on offering mobility for consumers and companies. Lynk & Co sold 140,000 cars on the Chinese...
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Maastricht, Nederland Manpower VoltijdBedrijfsomschrijvingLynk & Co is not just a car company. Sure, they make cars,but they also create better ways to own and use cars. Whether youbuy one, borrow one, or take out a subscription, you get a car withservices designed to make life easier. You will perform a varietyof back-office activities and handle escalations within theEngagement Center. ...
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Maastricht, Nederland Manpower VoltijdBedrijfsomschrijvingLynk & Co is not just a car company. Sure, they make cars,but they also create better ways to own and use cars. Whether youbuy one, borrow one, or take out a subscription, you get a car withservices designed to make life easier. You will perform a varietyof back-office activities and handle escalations within theEngagement Center. ...
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Maastricht, Nederland Manpower VoltijdBedrijfsomschrijvingLynk & Co is not just a car company. Sure, they make cars,but they also create better ways to own and use cars. Whether youbuy one, borrow one, or take out a subscription, you get a car withservices designed to make life easier. You will perform a varietyof back-office activities and handle escalations within theEngagement Center. ...
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