ICT Support Officer
1 maand geleden
At Uni Systems, we are working towards turning digital visions into reality. We are continuously growing and we are looking for a Support Officer (Microsoft System Administrator) to join our UniQue Netherland team
What will you be bringing to the team?
- Providing first and second-level ICT support for all users, including during stand-by duty;
- Logs and prioritizes all incoming service requests and incidents.
- Escalates unresolved tickets or those exceeding defined resolution times to appropriate teams (3rd line or external suppliers)
- Supports purchasing, inventory control, configuration, deployment, and maintenance of user devices according to internal policies and procedures.
- Implements changes to the computing environment while ensuring compliance with regulations.
- Supporting the Information Management team in testing new software deliveries
- Drafting Technical Documentation such as knowledge database, guidelines, policies and procedures related to the solution of problems and incidents
- Installing, upgrading, maintaining and decommissioning hardware and software;
- Contributing to the regular ICT maintenance that takes place in the evenings and on weekends;
- Testing new versions, releases and patches for hardware and software and providing recommendations on their implementation
- Assisting in the process of ordering of new IT equipment and initiating ICT-related purchases; keeping detailed hardware and software inventory information.
Requirements
What do you need to succeed in this position?
- At least 3 years in user support
- Experience with Microsoft Enterprise Software
- Experience operating a Service Desk in an office environment (not a call centre)
- Proven experience in
- providing first and second level ICT support for all users
- Installing, upgrading, maintaining and decommissioning hardware and software;
- Troubleshooting ICT-related technical problems;
- testing new versions, releases and patches for hardware and software
- Should have strong communication skills and professional experience in an EU or multicultural environment;
- Fluency in English
At Uni Systems, we are providing equal employment opportunities and banning any form of discrimination on grounds of gender, religion, race, color, nationality, disability, social class, political beliefs, age, marital status, sexual orientation or any other characteristics. Take a look at our Diversity, Equality & Inclusion Policy for more information.
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