Senior Technical Writer

1 maand geleden

Leiden, Nederland ChannelEngine Voltijd

At ChannelEngine, our clients rely on clear, accurate, and practical guides to fully leverage our platform's capabilities, ensuring seamless integration and maximisation of their online sales channels. This is where our team of talented technical writers comes in They provide well-structured and easy-to-understand documentation, which is critical in helping customers optimise their e-commerce strategies. And right now, we’re looking for an additional Technical Writer to join the team If you have a passion for technology and a knack for simplifying complex concepts, we want to hear from you 


What will you do as a Senior Technical Writer?

As one of our Technical Writers, you’ll play an important role in how our customers, partners, and colleagues understand and use ChannelEngine’s many components. Collaboration is key as you’ll work closely with the Support, Product, and Tech Teams to gain a deep understanding of the platform and its documentation requirements ️ You’ll translate complex, technical information into clear, concise content that will be used for help articles, marketplace guides, and micro-copy for the ChannelEngine interface. You’ll also be able to flex your creativity and storytelling skills while crafting learning content and tutorials for our academy.

Alongside high-quality documentation that's tailored to the needs and level of understanding of the relevant internal and external audiences, you’ll be tasked with creating visuals such as infographics and diagrams to compliment your writing Expanding our knowledge base and helping to maintain our information architecture will be another key focus area as we aim to continuously improve the way we do things. You’ll also be providing guidance and mentorship to less experienced colleagues.



What makes you the ideal Senior Technical Writer?

  • Proven track record in creating and reviewing technical documentation such as, instruction manuals, white papers, data sheets, etc. for a software product,

  • Experience writing about some of the following topics: RESTful APIs, technical integrations, software deployments, documentation engineering (docs-as-code, localisation etc.),

  • Excellent writing skills in English (native or near-native),

  • A strong understanding of technical documentation practices, and familiarity with the application of modular documentation techniques,

  • Proactive, detail-oriented, and able to stick to deadlines,

  • Currently resident (and eligible to work) in the Netherlands, Ireland, or Berlin area.


Nice to have (but not essential)

  • Familiarity with content and learning management systems (CMS & LMS),

  • Experience in creating e-learning materials,

  • Experience within the e-commerce industry.


Please include a sample of your writing in your job application.


Why you’ll love working here

  • You’ll receive a thorough onboarding to get you familiar with ChannelEngine, our processes and tools, and your new colleagues. You’ll also have a buddy and a very supportive team to support you along the way

  • You’ll be working in an open and collaborative company with +/-200 colleagues of over 40 different nationalities

  • Work-life balance: we enable people to work in ways that suit their working style, which is why we offer flexible hours, hybrid-working, and the freedom to take workcations ️

  • Plenty of autonomy: we empower people to make independent decisions and take ownership of their work and projects

  • We have a continuous feedback culture to help you track your progress and facilitate your professional development

  • Our Diversity & Inclusion Committee ensures ChannelEngine remains an inclusive and diverse workplace, where we embrace our differences, share a common sense of belonging and everyone feels free to be themselves ⚧️

  • We want to make sure everyone is supported mentally and emotionally which is why we provide free access to mental healthcare support

  • You’ll be granted equity benefits so that we can grow together


You’ve applied. What’s next?

We want all of our candidates to enjoy a smooth and efficient experience with us which is why we aim to get back to you regarding your application within 2 business days. The first step is a screening call with a member of the recruitment team. This is followed by a video meeting with two colleagues from the Learning Team, a short writing assignment, and finally a video meeting with the Team Lead. Our interview process tends to take +/-4 weeks to complete


  • (Senior) Process Engineer PoC Operations EU

    3 maanden geleden

    Leiden, Nederland Galapagos Voltijd

    Pleased to meet you, we are Galapagos, a dynamic growing Biotech company with offices across Europe and in the US, headquartered in Mechelen, Belgium. We’re in the business of changing lives. In our quest to discover and develop life-improving medicines, we go where no one has ever gone before. In every challenge we face, we see new opportunities. We...

  • Senior Pentester/Ethical Hacker

    2 maanden geleden

    Leiden, Nederland HSD Campus Voltijd

    Are you constantly keeping up with the latest zero-day vulnerabilities? Is hacking something you do daily? Does finding critical vulnerabilities in IT systems exhilarate you? Do you keep scratching that itch until you obtain root access? We are looking for a new experienced Senior Penetration Tester (Pentester) to join and lead our pentesting team.   ...

  • Senior Pentester/Ethical Hacker

    4 weken geleden

    Leiden, Nederland HSD Campus Voltijd

    Are you constantly keeping up with the latest zero-day vulnerabilities? Is hacking something you do daily? Does finding critical vulnerabilities in IT systems exhilarate you? Do you keep scratching that itch until you obtain root access? We are looking for a new experienced Senior Penetration Tester (Pentester) to join and lead our pentesting team.   ...

  • Senior Manager Compliance, Manufacturing Compliance

    2 weken geleden

    Leiden, Zuid-Holland, Nederland Bristol Myers Squibb Voltijd

    Working with Us Challenging. Meaningful. Life-changing. Those aren't words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the...

  • Senior Manager Compliance, Manufacturing Compliance

    2 maanden geleden

    Leiden, Nederland Bristol Myers Squibb Voltijd

    Working with Us Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms...

  • Senior Manager Compliance, Manufacturing Compliance

    4 weken geleden

    Leiden, Nederland Bristol Myers Squibb Voltijd

    Working with Us Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms...

  • Senior Network Security Specialist

    2 weken geleden

    Leiden, Zuid-Holland, Nederland Swift Voltijd

    About the Role Are you a security engineer who is excited to take charge of security challenges in cloud and shift of the famous network perimeter? Are you fascinated in an enriched experience of working with an international and diverse team of IT security experts? Do you thrive in an autonomous team? We are looking for a dedicated Senior Network...

  • Senior Network Security Specialist

    2 maanden geleden

    Leiden, Nederland Swift Voltijd

    About the Role Are you a security engineer who is excited to take charge of security challenges in cloud and shift of the famous network perimeter? Are you fascinated in an enriched experience of working with an international and diverse team of IT security experts? Do you thrive in an autonomous team? We are looking for a dedicated Senior Network...

  • Senior Network Security Specialist

    4 weken geleden

    Leiden, Nederland Swift Voltijd

    About the Role Are you a security engineer who is excited to take charge of security challenges in cloud and shift of the famous network perimeter? Are you fascinated in an enriched experience of working with an international and diverse team of IT security experts? Do you thrive in an autonomous team? We are looking for a dedicated Senior Network...

  • Senior Network Security Specialist

    5 dagen geleden

    Leiden, Nederland Swift Voltijd

    About the Role To undertake moderately complex projects ensuring the security and compliance of our systems, networks , physical infrastructure, people and information. To contribute to the definition of security procedures/controls/policies, within established guidelines; ensuring they are effective and appropriate for SWIFT and its customers, and...

  • Senior PHP Developer

    2 weken geleden

    Leiden, Zuid-Holland, Nederland HSD Campus Voltijd

    Roll up your sleeves and get ready to design, develop, and secure advanced web applications. At DongIT, you can work on projects ranging from intricate systems for our high-end clients to our own powerful in-house platform Security Reporter. Description Developing at a senior level means your programming code is structured and reliable. You are highly...

  • Senior IT Service Manager, Hybrid

    1 dag geleden

    Leiden, Nederland Swift Voltijd

    About the Role We’re the world’s leading provider of secure financial messaging services, headquartered in Belgium. We are the way the world moves value – across borders, through cities and overseas. No other organization can address the scale, precision, pace and trust that this demands, and we’re proud to support the global economy. ...

  • (Senior) Test Engineer

    3 maanden geleden

    Leiden, Nederland Swift Voltijd

    About the Role Are you a Test Engineer who is passionate about continuous testing and automation? Do you thrive in an autonomous cross-functional team? As a Test Engineer, you will be part of an Agile “BizDevOps” squad within the Financial Crime Compliance (FCC) Tribe. The product maintained by the squad is built mainly on Java and Angular...

  • (Senior) Test Engineer

    4 weken geleden

    Leiden, Nederland Swift Voltijd

    About the Role Are you a Test Engineer who is passionate about continuous testing and automation? Do you thrive in an autonomous cross-functional team? As a Test Engineer, you will be part of an Agile “BizDevOps” squad within the Financial Crime Compliance (FCC) Tribe. The product maintained by the squad is built mainly on Java and Angular...

  • Process Engineer PoC Operations EU

    2 weken geleden

    Leiden, Zuid-Holland, Nederland Galapagos Voltijd

    Pleased to meet you, we are Galapagos, a dynamic growing Biotech company with offices across Europe and in the US, headquartered in Mechelen, Belgium. We're in the business of changing lives. In our quest to discover and develop life-improving medicines, we go where no one has ever gone before. In every challenge we face, we see new opportunities. We...

  • Senior PHP Developer

    3 maanden geleden

    Leiden, Nederland HSD Campus Voltijd

    Roll up your sleeves and get ready to design, develop, and secure advanced web applications. At DongIT, you can work on projects ranging from intricate systems for our high-end clients to our own powerful in-house platform Security Reporter.   Description Developing at a senior level means your programming code is structured and reliable. You are...

  • Senior PHP Developer

    4 weken geleden

    Leiden, Nederland HSD Campus Voltijd

    Roll up your sleeves and get ready to design, develop, and secure advanced web applications. At DongIT, you can work on projects ranging from intricate systems for our high-end clients to our own powerful in-house platform Security Reporter.   Description Developing at a senior level means your programming code is structured and reliable. You are...

  • Senior Manager Compliance, Manufacturing Compliance

    4 weken geleden

    Leiden, Zuid-Holland, Nederland Bristol Myers Squibb Voltijd

    Working with UsChallenging. Meaningful. Life-changing. Those aren't words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the...

  • Senior Manager Compliance, Manufacturing Compliance

    1 maand geleden

    Leiden, Zuid-Holland, Nederland Bristol Myers Squibb Voltijd

    Working with UsChallenging. Meaningful. Life-changing. Those aren't words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the...

  • Senior Maintenance Engineer

    2 weken geleden

    Leiden, Zuid-Holland, Nederland Bristol Myers Squibb Voltijd

    DescriptionAt Bristol Myers Squibb, we are driven by a clear vision – transforming patients' lives through scientific advancements. In the fields of oncology, hematology, immunology, and cardiovascular disease, we boast of one of the most diverse and promising pipelines in the industry. Every member of our dedicated team contributes to innovations that...