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Team Leader Customer Relations
5 maanden geleden
Responsibilities
Steer the team towards excellenceMonitor workload, assign work areas and set prioritiesEnsure our KPIs are met and SLAs are respecteDPlan personnel succession, training and annual leaves to ensure business continuityFoster accountability and provide support, guidance and feedback with clear communication and kindness Goal Setting and ExecutionDefine team goals in accordance with the departmental goals and strategyExecute the necessary steps to achieve these goals Compliance:Ensure the team works in accordance with our quality management systemMaintain and update SOPs and work instructions ReportingCreate daily and monthly reports from SAP, present them to department managers and senior leadershipIdentify trends and suggest action points and process improvementsWhat you bring
HBO or Bachelor’s degree At least 3 years of experience in Customer Service Leadership experience Comprehensive understanding of Order to Cash process Experience with SAP, or another ERP system Excellent oral and written communication skills in English
What we offer
A permanent contract An international working environment, fueled by respect and a healthy work-life balance tailored to the business and team member’s needs 27 paid vacation days (based on fulltime contract) with option to purchase five additional days Optional hybrid model, including home office equipment and a working from home allowance Commuting allowance of €0,23/km or an NS Business card subscription A wide variety of internal trainings and development possibilities and a tuition program for external trainings The opportunity to pro-actively work on your vitality and fitness State-of-the-art facilities, including green areas, in-house restaurant and gym Additional benefits, such as:Attractive pension scheme (your contribution at 4%, ours at 12%)€50 net monthly health insurance contributionTwo (paid) days per year dedicated to volunteering activitiesSeveral fun company events and meaningful initiatives organized throughout the year
